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GoodSend: A Simple File Transfer Tool for Secure Sharing

GoodSend offers a straightforward solution for securely transferring large files without the commitment of a subscription. This knowledge base article explains how GoodSend works, its key features, and how to use it effectively.

What is GoodSend?

GoodSend is a pay-as-you-go file transfer service that lets you send large files securely for just $1.50 per send. It's designed for businesses and individuals who need to share substantial files occasionally without complicated setup or ongoing subscription fees.

Key Features

Feature Details
Cost $1.50 per send (one credit)
File Limits Up to 20 files per send, 10GB total combined size
Security End-to-end encryption for all transfers
Tracking Email delivery, open, and download tracking
Expiration Files automatically expire after 7 days
File Types All file types supported

How to Use GoodSend

Sending Files

  1. Visit GoodSend
  2. Upload your files using one of two methods:
    • Drag and drop files into the upload area
    • Click the upload area to browse and select files
  3. Enter recipient information:
    • Name of recipient
    • Email address of recipient
  4. Click "Send" to complete the transfer
  5. Your recipient will receive an email with a secure download link

Purchasing Credits

  1. Credits cost $1.50 each
  2. Minimum purchase is 10 credits ($15.00)
  3. Purchase through the secure Stripe payment portal
  4. All major credit cards accepted

Tracking Your Sends

GoodSend provides comprehensive tracking for all your file transfers:

  • Confirmation when the email is delivered
  • Notification when the recipient opens the email
  • Alert when files are downloaded
  • Complete history of all your sends in your account dashboard

When to Use GoodSend

GoodSend is ideal for:

  • Sending large files that exceed email attachment limits
  • Sharing sensitive documents that require secure transfer
  • Distributing files to clients without needing an FTP or complex cloud setup
  • Occasionally transferring large files without committing to a subscription
  • Tracking whether recipients have received and accessed your files

Technical Specifications

  • Maximum file size: 10GB combined total per send
  • Maximum number of files: 20 per send
  • Supported file types: All file types
  • Security: Enterprise-grade encryption
  • File retention: 7 days, after which files are automatically deleted
  • Browser compatibility: All modern browsers supported

Troubleshooting

Common Issues and Solutions

  1. Upload Failing

    • Check your internet connection
    • Ensure your files don't exceed the 10GB combined limit
    • Try uploading fewer files at once
  2. Recipient Can't Access Files

    • Verify the email address was entered correctly
    • Ask recipient to check spam/junk folders
    • Resend the files if the 7-day expiration has passed
  3. Payment Issues

    • Ensure your credit card information is current
    • Try a different browser if the payment page isn't loading
    • Contact support if charges appear but credits aren't added

Quick Tips

  • Purchase credits in bulk to have them ready when you need to send files urgently
  • Add a message to your recipients so they know what files you're sending
  • Use descriptive file names to help recipients identify content easily
  • Consider compression (ZIP/RAR) for multiple related files to reduce the total file count
  • Check your tracking information to confirm recipients have downloaded your files
  • Send yourself a test file first if you're using GoodSend for the first time
  • Remember that files expire after 7 days—notify recipients if they need to download promptly

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