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GoodSend: A Simple File Transfer Tool for Secure Sharing
GoodSend offers a straightforward solution for securely transferring large files without the commitment of a subscription. This knowledge base article explains how GoodSend works, its key features, and how to use it effectively.
What is GoodSend?
GoodSend is a pay-as-you-go file transfer service that lets you send large files securely for just $1.50 per send. It's designed for businesses and individuals who need to share substantial files occasionally without complicated setup or ongoing subscription fees.
Key Features
Feature
Details
Cost
$1.50 per send (one credit)
File Limits
Up to 20 files per send, 10GB total combined size
Security
End-to-end encryption for all transfers
Tracking
Email delivery, open, and download tracking
Expiration
Files automatically expire after 7 days
File Types
All file types supported
How to Use GoodSend
Sending Files
Visit GoodSend
Upload your files using one of two methods:
Drag and drop files into the upload area
Click the upload area to browse and select files
Enter recipient information:
Name of recipient
Email address of recipient
Click "Send" to complete the transfer
Your recipient will receive an email with a secure download link
Purchasing Credits
Credits cost $1.50 each
Minimum purchase is 10 credits ($15.00)
Purchase through the secure Stripe payment portal
All major credit cards accepted
Tracking Your Sends
GoodSend provides comprehensive tracking for all your file transfers:
Confirmation when the email is delivered
Notification when the recipient opens the email
Alert when files are downloaded
Complete history of all your sends in your account dashboard
When to Use GoodSend
GoodSend is ideal for:
Sending large files that exceed email attachment limits
Sharing sensitive documents that require secure transfer
Distributing files to clients without needing an FTP or complex cloud setup
Occasionally transferring large files without committing to a subscription
Tracking whether recipients have received and accessed your files
Technical Specifications
Maximum file size: 10GB combined total per send
Maximum number of files: 20 per send
Supported file types: All file types
Security: Enterprise-grade encryption
File retention: 7 days, after which files are automatically deleted
Browser compatibility: All modern browsers supported
Troubleshooting
Common Issues and Solutions
Upload Failing
Check your internet connection
Ensure your files don't exceed the 10GB combined limit
Try uploading fewer files at once
Recipient Can't Access Files
Verify the email address was entered correctly
Ask recipient to check spam/junk folders
Resend the files if the 7-day expiration has passed
Payment Issues
Ensure your credit card information is current
Try a different browser if the payment page isn't loading
Contact support if charges appear but credits aren't added
Quick Tips
Purchase credits in bulk to have them ready when you need to send files urgently
Add a message to your recipients so they know what files you're sending
Use descriptive file names to help recipients identify content easily
Consider compression (ZIP/RAR) for multiple related files to reduce the total file count
Check your tracking information to confirm recipients have downloaded your files
Send yourself a test file first if you're using GoodSend for the first time
Remember that files expire after 7 days—notify recipients if they need to download promptly