GoodSend: The File Transfer Service That Tracks Downloads
Overview
GoodSend is a secure file transfer service that provides comprehensive tracking capabilities, allowing you to monitor the entire delivery process of your files. For just $1.50 per send, you can transfer large files securely and keep tabs on exactly what happens to them after you click "send."
Tracking Features
GoodSend provides three levels of tracking for every file you send:
- Email Delivery Tracking - Confirmation when your email is successfully delivered
- Email Open Tracking - Notification when recipients open your email
- Download Tracking - Alert when files are downloaded by the recipient
This complete visibility ensures you always know the status of your important file transfers.
How File Tracking Works
When you send files through GoodSend, our system automatically monitors the entire delivery process. Here's how it works:
- Upload your files to GoodSend
- Enter recipient information
- Send the secure download link
- Receive notifications as the recipient:
- Receives the email
- Opens the email
- Downloads the files
All tracking data is available in your GoodSend dashboard in real-time.
Setting Up Tracking Notifications
By default, all tracking features are enabled when you send files. To customize your notification preferences:
- Log in to your GoodSend account
- Navigate to "Settings" > "Notifications"
- Select which tracking events you want to be notified about
- Choose your preferred notification method (email, dashboard, or both)
- Save your preferences
Benefits of GoodSend's Tracking Capabilities
| Tracking Feature | Business Benefit |
|---|---|
| Email delivery confirmation | Verify recipients received your message |
| Email open tracking | Know when your message has been seen |
| Download tracking | Confirm files have been retrieved |
| 7-day expiration monitoring | Ensure time-sensitive materials are accessed |
| Comprehensive dashboard | View all activity in one place |
Using GoodSend for Tracked File Transfers
- Visit https://goodsign.io/goodsend
- Upload your files (up to 20 files with a combined limit of 10GB)
- Drag and drop files, or
- Click to select files
- Enter recipient name and email address
- Send your files securely
- Monitor tracking information in your dashboard
The recipient receives a secure link to download the files, and you receive notifications as they interact with your send.
Pricing
GoodSend operates on a simple pay-as-you-go model:
- $1.50 per send (1 credit)
- Minimum purchase of 10 credits ($15)
- No subscription required
- Pay only for what you use
- Credits purchased securely through Stripe
Troubleshooting Tracking Issues
If you're not receiving tracking notifications:
- Check your notification settings in your account dashboard
- Verify that your recipient's email system doesn't block tracking pixels
- Ensure your recipient is using the official download link
- Check if the 7-day expiration period has passed
- Contact support if issues persist
Quick Tips
- For Critical Files: Send a test file to yourself first to confirm tracking works as expected
- Maximize Visibility: Schedule sends during business hours when recipients are likely to open and download promptly
- Avoid Expiration: Set calendar reminders for 5 days after sending to follow up on undownloaded files
- Multiple Recipients: Send files individually rather than to a group for person-specific tracking
- Security Best Practice: Even with tracking, follow up with recipients for sensitive files to confirm receipt
- Save Credits: Purchase credits in bulk when you know you'll be sending multiple files to maximize value