Sending Large Files to Clients with GoodSend

GoodSend provides a simple, secure solution for sending large files to your clients without requiring a subscription. Whether you're sharing design mockups, video files, or extensive document packages, GoodSend makes the process seamless and affordable.

What is GoodSend?

GoodSend is a pay-per-use file transfer service that lets you send files up to 1GB individually, with a combined limit of 10GB per send. At just $1.50 per send, it's the perfect solution for businesses that occasionally need to share large files securely.

Key Benefits When Sending Files to Clients

• No Subscription Required: Pay only when you need to send files
• Enhanced Security: Files are encrypted during transfer
• Comprehensive Tracking: Monitor email delivery, opens, and downloads
• Professional Presentation: Clients receive a clean, branded download experience
• Extended Availability: Files remain available for 7 days

How to Send Large Files to Clients

Step 1: Upload Your Files

1. Visit GoodSend
2. Drag and drop your files onto the upload area or click to browse your files
3. Select up to 20 files (maximum 10GB total, with individual files up to 1GB)
4. Wait for the files to complete uploading

Step 2: Enter Client Information

1. Enter your client's name and email address
2. Add a personalized message if desired
3. Review the files and recipient information

Step 3: Complete the Send

1. Click "Send Files"
2. If this is your first time, you'll need to purchase credits through our secure Stripe payment portal
3. One credit ($1.50) will be deducted for this send

Step 4: Track Your Send

1. You'll receive a confirmation that your files have been sent
2. GoodSend automatically tracks:
   • When the email is delivered
   • When your client opens the email
   • When files are downloaded

File Compatibility and Limitations

GoodSend supports all file types commonly shared with clients:

Limitations:

• Individual files must be under 1GB
• Maximum 20 files per send
• Maximum 10GB total per send
• Files expire after 7 days

Client Experience

When you send files using GoodSend, your clients will:

1. Receive an email with a secure download link
2. Click the link to access a secure download page
3. Download all files or select individual files
4. Have access to the files for 7 days

No account creation is required for your clients, making the experience smooth and hassle-free.

Purchasing Credits

GoodSend works on a credit system:

• Each send costs 1 credit ($1.50)
• Credits are purchased in minimum packs of 10 ($15)
• Purchase securely through our Stripe payment portal
• All major credit cards accepted

Troubleshooting Common Issues

• Files Won't Upload: Ensure each file is under 1GB and your internet connection is stable
• Client Can't Access Files: Verify the email address is correct; consider resending
• Link Expired: Files automatically expire after 7 days; you'll need to send again
• Payment Issues: Ensure your credit card details are correct and try again

Quick Tips

• Save on Multiple Sends: Purchase credits in bulk to have them ready when needed
• Organize Before Sending: Group related files in logical batches to improve client experience
• Follow Up: Check tracking to ensure clients have downloaded files
• Compress Large Files: Consider zipping multiple related files to count as a single file upload
• Set Reminders: Since files expire after 7 days, remind clients to download promptly