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Two-Factor File Access with GoodSend
Overview
Two-factor authentication (2FA) provides an additional layer of security when accessing files shared through GoodSend. This feature ensures that only authorized recipients can download your sensitive files by requiring verification beyond just clicking the email link.
How Two-Factor File Access Works
When enabled, recipients must complete a two-step verification process:
Click the download link in their email
Enter a verification code sent to their mobile device before accessing files
This significantly enhances security by ensuring that even if someone gains unauthorized access to the recipient's email, they cannot download the files without also having access to the recipient's mobile device.
Setting Up Two-Factor File Access
For Senders
Start a new file transfer
Navigate to GoodSend
Upload your files (up to 20 files or 10GB combined)
Enter your recipient's information
Enable two-factor authentication
Look for the "Security Options" section
Toggle on "Two-Factor Authentication"
Enter the recipient's mobile phone number for verification
Complete your file transfer (uses 1 credit - $1.50)
Recipient notification
Your recipient will receive an email with download instructions
The email will indicate that 2FA is required to access the files
For Recipients
Click the download link in the email from GoodSend
Verification code
You'll be prompted to enter a verification code
A unique code will be sent via SMS to your mobile device
Enter the code in the verification field
Access and download files
After successful verification, you'll gain access to the files
Download the files within 7 days before they expire
Benefits of Two-Factor File Access
Benefit
Description
Enhanced Security
Prevents unauthorized access even if email is compromised
Audit Trail
Records verified downloads for compliance purposes
Recipient Verification
Confirms the identity of the person accessing files
Data Protection
Adds an extra layer of protection for sensitive information
Peace of Mind
Confidence that confidential files remain secure
Best Practices
Inform recipients in advance that they'll need their mobile device to access files
Verify phone numbers before sending to ensure recipients can receive verification codes
Use 2FA selectively for sensitive documents where extra security is warranted
Include clear instructions in your own email to recipients before sending files with 2FA
Troubleshooting
Common Issues and Solutions
Recipient didn't receive verification code:
Verify the phone number was entered correctly
Ask recipient to check if their carrier blocks short code messages
Try resending the verification code after 2 minutes
Verification code expired:
Codes expire after 10 minutes for security reasons
Request a new code through the "Resend Code" option
International number issues:
Ensure you've included the correct country code
Some regions may have restrictions on receiving automated SMS
File access after verification:
If files don't appear after verification, try refreshing the browser
Clear browser cache and cookies if problems persist
Quick Tips
Enable 2FA only for sensitive or confidential file transfers
Save trusted recipients' phone numbers for future secure transfers
Verification codes are valid for 10 minutes before expiring
Recipients can request new verification codes if needed
Two-factor authentication uses the same credit as standard file transfers (1 credit - $1.50)
For extremely sensitive files, consider combining 2FA with password protection
Track whether recipients have completed verification through your GoodSend dashboard
Remember that all files, including those protected by 2FA, expire after 7 days