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Sending Files with Password Protection on GoodSend
Overview
GoodSend allows you to add an extra layer of security to your file transfers by enabling password protection. This feature ensures that only recipients with the correct password can access your sensitive files, adding an additional security measure beyond the standard encrypted transfer.
Why Use Password Protection?
Password protection is ideal when:
Sending confidential business documents
Sharing sensitive personal information
Transferring files that require restricted access
Ensuring compliance with data protection policies
How to Send Password-Protected Files
Step 1: Prepare Your Files
Gather the files you want to send (up to 20 files, with a combined limit of 10GB)
Ensure all files are ready and in their final format
Step 2: Upload Files to GoodSend
Navigate to GoodSend
Drag and drop your files into the upload area, or click to select files from your device
Wait for the files to complete uploading (a progress bar will display the status)
Step 3: Add Recipient Information
Enter the recipient's name and email address
You can add multiple recipients if needed
Step 4: Enable Password Protection
Look for the "Password Protect" toggle or checkbox
Enable this option by clicking on it
Create a strong password that:
Contains at least 8 characters
Includes a mix of letters, numbers, and special characters
Is not easily guessable
Enter your chosen password in the designated field
Optionally, add password hints that will help the recipient remember the password without compromising security
Step 5: Complete the Send Process
Review all information and files
Click the "Send" button
Confirm the send when prompted (this will use 1 credit, equivalent to $1.50)
Step 6: Communicate the Password to Your Recipient
For maximum security, do not send the password in the same email as the file link. Instead:
Share the password via a separate communication channel (phone, text message, etc.)
If using email, send the password in a separate email
Consider using encrypted messaging for sharing the password
What Happens Next
Your recipient receives an email with a link to access the files
When they click the link, they will be prompted to enter the password
After entering the correct password, they can download the files
You'll receive notifications when:
The email is delivered
The recipient opens the email
The files are downloaded
Password Protection Best Practices
Do
Don't
Create unique, strong passwords
Reuse passwords from other services
Send passwords through a different channel
Include the password in the same email as the file link
Use a combination of characters
Use obvious information like birthdays or names
Change passwords for different sends
Share the password with unauthorized parties
Keep track of who has access
Write down passwords in unsecured locations
Troubleshooting
Recipient Can't Access Files with Password
Confirm the recipient is entering the exact password (passwords are case-sensitive)
Ensure they are using the correct link from the most recent email
Check if the 7-day access period has expired
Verify the recipient's email address is correct
Password Not Working
If the recipient reports that the password isn't working:
Resend the files with a new, simpler password
Consider using only alphanumeric characters to avoid confusion
Clearly communicate any special characters in the password
Quick Tips
Use a password manager to generate and store strong passwords
Set calendar reminders about file expiration (7 days after sending)
Purchase credits in bulk (minimum 10 for $15) to save time on frequent sends
Track delivery status through your GoodSend dashboard
Consider time zones when sharing passwords verbally - coordinate with recipients
Test complex passwords yourself before sharing to ensure they work correctly
Include context in your email subject line so recipients know what to expect