HIPAA Compliant File Transfer with GoodSend
What Makes GoodSend HIPAA Compliant
GoodSend provides a secure file transfer solution that helps healthcare organizations maintain HIPAA compliance when sharing protected health information (PHI). Our platform incorporates multiple security features specifically designed to meet HIPAA requirements:
- End-to-end encryption for all file transfers
- Secure access controls requiring recipient authentication
- Comprehensive audit trails tracking when files are sent, opened, and downloaded
- Automatic file expiration after 7 days to minimize exposure risk
- Secure data storage during the transfer process
How to Send PHI Securely with GoodSend
Step 1: Prepare Your Files
- Ensure all PHI documents are properly organized and contain only necessary information
- Verify file formats are compatible (GoodSend supports all common file types)
- Check that your combined files don't exceed the 10GB total limit
Step 2: Upload and Send Files
- Navigate to GoodSend
- Drag and drop your files into the upload area or click to select them
- Enter the recipient's name and email address
- Confirm the information is correct before sending
- Complete your purchase of credits if needed (each send costs 1 credit/$1.50)
Step 3: Recipient Access Process
Recipients will:
- Receive an email with a secure download link
- Click the link to access the secure download portal
- Download the files within the 7-day access window
- You'll receive notifications when they open the email and download the files
HIPAA Compliance Best Practices
When using GoodSend for healthcare information, follow these additional best practices:
- Verify recipient information carefully before sending
- Include only necessary PHI in your transfers
- Use descriptive but HIPAA-compliant file names that don't contain PHI
- Download tracking reports for your compliance documentation
- Inform recipients that files will expire after 7 days
Common Healthcare Use Cases
| Department | Typical Use Case | Benefits |
|---|---|---|
| Medical Records | Sending patient records to specialists | Trackable delivery, secure access |
| Billing | Transferring claim documentation | File expiration reduces exposure risk |
| Research | Sharing anonymized data sets | Large file support up to 10GB |
| Administrative | Sending compliance documentation | No subscription needed for occasional use |
| Radiology | Transferring large imaging files | Supports files up to 1GB each |
Maintaining Compliance with GoodSend
GoodSend helps maintain HIPAA compliance through:
- Security: All files are encrypted during transfer and while at rest
- Access Control: Only authorized recipients can access the files
- Audit Capabilities: Comprehensive tracking of all file access events
- Limited Retention: Automatic deletion after 7 days
- Documentation: Complete records of file transfers for compliance needs
Remember that while GoodSend provides HIPAA-compliant tools, your organization remains responsible for ensuring all PHI transfers comply with HIPAA policies and procedures.
Troubleshooting HIPAA-Compliant Transfers
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Problem: Recipient didn't receive the email Solution: Verify the email address, check spam folders, or resend the files
-
Problem: Files too large to send Solution: Break the files into smaller packages or compress them before sending
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Problem: Need to maintain access beyond 7 days Solution: Advise recipients to download files promptly and store securely on their systems
Quick Tips
- Purchase credits in advance (minimum 10 for $15) to ensure immediate sending capability
- Use the file tracking feature to document exactly when PHI was accessed
- Send up to 20 files (max 10GB total) in a single transfer to minimize costs
- Always double-check recipient email addresses to prevent PHI from being sent to incorrect parties
- Consider using password protection for extremely sensitive PHI as an additional security layer
- Keep records of all GoodSend transfer confirmations for your HIPAA compliance documentation