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HIPAA Compliant File Transfer with GoodSend

What Makes GoodSend HIPAA Compliant

GoodSend provides a secure file transfer solution that helps healthcare organizations maintain HIPAA compliance when sharing protected health information (PHI). Our platform incorporates multiple security features specifically designed to meet HIPAA requirements:

End-to-end encryption for all file transfers
Secure access controls requiring recipient authentication
Comprehensive audit trails tracking when files are sent, opened, and downloaded
Automatic file expiration after 7 days to minimize exposure risk
Secure data storage during the transfer process

How to Send PHI Securely with GoodSend

Step 1: Prepare Your Files

Ensure all PHI documents are properly organized and contain only necessary information
Verify file formats are compatible (GoodSend supports all common file types)
Check that your combined files don't exceed the 10GB total limit

Step 2: Upload and Send Files

Navigate to GoodSend
Drag and drop your files into the upload area or click to select them
Enter the recipient's name and email address
Confirm the information is correct before sending
Complete your purchase of credits if needed (each send costs 1 credit/$1.50)

Step 3: Recipient Access Process

Recipients will:

Receive an email with a secure download link
Click the link to access the secure download portal
Download the files within the 7-day access window
You'll receive notifications when they open the email and download the files

HIPAA Compliance Best Practices

When using GoodSend for healthcare information, follow these additional best practices:

Verify recipient information carefully before sending
Include only necessary PHI in your transfers
Use descriptive but HIPAA-compliant file names that don't contain PHI
Download tracking reports for your compliance documentation
Inform recipients that files will expire after 7 days

Common Healthcare Use Cases

Department	Typical Use Case	Benefits
Medical Records	Sending patient records to specialists	Trackable delivery, secure access
Billing	Transferring claim documentation	File expiration reduces exposure risk
Research	Sharing anonymized data sets	Large file support up to 10GB
Administrative	Sending compliance documentation	No subscription needed for occasional use
Radiology	Transferring large imaging files	Supports files up to 1GB each

Maintaining Compliance with GoodSend

GoodSend helps maintain HIPAA compliance through:

Security: All files are encrypted during transfer and while at rest
Access Control: Only authorized recipients can access the files
Audit Capabilities: Comprehensive tracking of all file access events
Limited Retention: Automatic deletion after 7 days
Documentation: Complete records of file transfers for compliance needs

Remember that while GoodSend provides HIPAA-compliant tools, your organization remains responsible for ensuring all PHI transfers comply with HIPAA policies and procedures.

Troubleshooting HIPAA-Compliant Transfers

Problem: Recipient didn't receive the email Solution: Verify the email address, check spam folders, or resend the files
Problem: Files too large to send Solution: Break the files into smaller packages or compress them before sending
Problem: Need to maintain access beyond 7 days Solution: Advise recipients to download files promptly and store securely on their systems

Quick Tips

Purchase credits in advance (minimum 10 for $15) to ensure immediate sending capability
Use the file tracking feature to document exactly when PHI was accessed
Send up to 20 files (max 10GB total) in a single transfer to minimize costs
Always double-check recipient email addresses to prevent PHI from being sent to incorrect parties
Consider using password protection for extremely sensitive PHI as an additional security layer
Keep records of all GoodSend transfer confirmations for your HIPAA compliance documentation