DISCLAIMER

Last Updated: March 09, 2025

GOODSIGN LTD

This Disclaimer ("Disclaimer") applies to the website https://goodsign.io and all related digital signature and document management services provided by GoodSign Ltd, a company incorporated under New Zealand law ("GoodSign," "Company," "we," "us," or "our").

This Disclaimer sets forth the terms and conditions governing your use of our website and services, and establishes limitations on our liability and responsibilities. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Disclaimer.

IF YOU DO NOT AGREE WITH ANY PART OF THIS DISCLAIMER, YOU MUST NOT USE OUR WEBSITE OR SERVICES.

TABLE OF CONTENTS

1. GENERAL WEBSITE DISCLAIMER
2. SERVICE AVAILABILITY AND RELIABILITY
3. INFORMATION ACCURACY AND COMPLETENESS
4. PROFESSIONAL ADVICE DISCLAIMER
5. TECHNICAL PERFORMANCE DISCLAIMER
6. LEGAL VALIDITY AND COMPLIANCE
7. THIRD-PARTY CONTENT AND SERVICES
8. SECURITY AND DATA PROTECTION
9. BUSINESS AND FINANCIAL DISCLAIMERS
10. LIMITATION OF LIABILITY
11. INDEMNIFICATION
12. JURISDICTIONAL COMPLIANCE
13. MODIFICATIONS TO DISCLAIMER
14. CONTACT INFORMATION

1. GENERAL WEBSITE DISCLAIMER

1.1 Information Provision
The information provided on our website and through our services is for general informational purposes only. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website for any purpose.

1.2 Use at Your Own Risk
Any reliance you place on information obtained from our website or services is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information by you or any other visitor to our website, or by anyone who may be informed of any of its contents.

1.3 No Professional Relationship
The use of our website and services does not create a professional, advisory, or fiduciary relationship between you and GoodSign Ltd. We are not your attorney, accountant, financial advisor, or consultant, and our services should not be construed as providing professional advice in any capacity.

2. SERVICE AVAILABILITY AND RELIABILITY

2.1 Service Interruptions
We do not warrant that our digital signature and document management services will be uninterrupted, timely, secure, or error-free. Service interruptions may occur due to:
- Scheduled maintenance and updates
- Technical difficulties and system failures
- Third-party service provider issues
- Internet connectivity problems
- Force majeure events and circumstances beyond our control

2.2 Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We shall not be liable for any consequences arising from such modifications, suspensions, or discontinuations.

2.3 Performance Variations
Service performance may vary based on factors including but not limited to:
- User's internet connection speed and stability
- Device capabilities and configuration
- Geographic location and local regulations
- Volume of concurrent users and system load
- Integration with third-party services and platforms

3. INFORMATION ACCURACY AND COMPLETENESS

3.1 Content Accuracy
While we endeavor to ensure that information on our website and within our services is accurate and current, we cannot guarantee its completeness or accuracy. Information may become outdated, and we are under no obligation to update or correct any information.

3.2 User-Generated Content
Our services may include features that allow users to upload, share, or generate content. We do not endorse, guarantee, or assume responsibility for any user-generated content. Users are solely responsible for the accuracy, legality, and appropriateness of content they create or share.

3.3 Document Processing Accuracy
While our digital signature technology is designed to accurately process and manage documents, we cannot guarantee perfect accuracy in:
- Document format conversion and preservation
- Text recognition and data extraction
- Signature placement and positioning
- Timestamp accuracy and synchronization
- Metadata preservation and integrity

4. PROFESSIONAL ADVICE DISCLAIMER

4.1 Legal Advice Disclaimer
Our services and website content do not constitute legal advice. The legal validity and enforceability of electronic signatures and digital documents vary by jurisdiction. You should consult with qualified legal counsel to:
- Understand applicable electronic signature laws in your jurisdiction
- Ensure compliance with industry-specific regulations
- Verify the legal validity of your digital signature practices
- Address any legal questions or concerns regarding document execution

4.2 Business and Financial Advice
Our services do not provide business, financial, tax, or investment advice. Any business decisions made based on information obtained through our services are made at your own risk and discretion.

4.3 Technical and Security Advice
While we implement security measures and best practices, our services should not be considered a substitute for professional cybersecurity consultation or technical advice specific to your business needs.

5. TECHNICAL PERFORMANCE DISCLAIMER

5.1 System Compatibility
We strive to ensure compatibility with common operating systems, browsers, and devices, but cannot guarantee optimal performance across all possible configurations. Users are responsible for:
- Maintaining compatible software and hardware
- Ensuring adequate internet connectivity
- Installing necessary updates and security patches
- Configuring systems appropriately for our services

5.2 Data Loss and Corruption
While we implement robust backup and recovery procedures, we cannot guarantee against data loss or corruption. Users are strongly advised to:
- Maintain independent backups of critical documents
- Verify document integrity after processing
- Implement appropriate data retention policies
- Use redundant storage and backup systems

5.3 Integration Limitations
Third-party integrations and API connections may experience limitations or failures beyond our control. We disclaim responsibility for:
- Third-party service availability and performance
- Data synchronization issues between platforms
- Compatibility problems with external systems
- Feature limitations imposed by third-party providers

6. LEGAL VALIDITY AND COMPLIANCE

6.1 Electronic Signature Validity
While our services are designed to create legally valid electronic signatures in accordance with applicable laws, we cannot guarantee legal validity in all jurisdictions or circumstances. Factors affecting validity may include:
- Local and international electronic signature laws
- Industry-specific regulatory requirements
- Document type and intended use
- Signatory capacity and authority
- Compliance with procedural requirements

6.2 Regulatory Compliance
Users are responsible for ensuring their use of our services complies with all applicable:
- Federal, state, and local laws and regulations
- Industry-specific compliance requirements
- International trade and export control laws
- Data protection and privacy regulations
- Professional licensing and practice standards

6.3 Record Keeping Requirements
Users must ensure compliance with applicable record keeping and document retention requirements. We disclaim responsibility for:
- Meeting specific industry retention periods
- Ensuring compliance with audit requirements
- Maintaining records in required formats
- Providing litigation support or expert testimony

7. THIRD-PARTY CONTENT AND SERVICES

7.1 External Links and References
Our website and services may contain links to external websites, services, or resources. We do not endorse, warrant, or assume responsibility for:
- The accuracy or reliability of third-party content
- The privacy practices of external websites
- The security of third-party services
- The availability or performance of linked resources
- The business practices of external organizations

7.2 Third-Party Integrations
Our services may integrate with third-party platforms and applications. We disclaim responsibility for:
- Third-party service terms and conditions
- Data handling practices of external providers
- Security vulnerabilities in third-party systems
- Service interruptions caused by external factors
- Compatibility issues with third-party updates

7.3 Vendor and Partner Relationships
References to vendors, partners, or service providers do not constitute endorsements. We disclaim responsibility for:
- The quality or reliability of third-party services
- Business relationships between users and third parties
- Disputes arising from third-party interactions
- Financial transactions with external providers

8. SECURITY AND DATA PROTECTION

8.1 Security Measures Disclaimer
While we implement comprehensive security measures, we cannot guarantee absolute security. No system is completely immune to:
- Cyber attacks and unauthorized access attempts
- Data breaches and security incidents
- System vulnerabilities and exploitation
- Human error and insider threats
- Emerging security threats and attack vectors

8.2 User Security Responsibilities
Users are responsible for:
- Maintaining strong, unique passwords
- Protecting account credentials and access devices
- Implementing appropriate security measures for their systems
- Promptly reporting suspected security incidents
- Following security best practices and guidelines

8.3 Data Protection Limitations
While we strive to protect personal and business data, we disclaim liability for:
- Unauthorized access to user data
- Data loss due to technical failures
- Interception of data during transmission
- Breaches of third-party integrated services
- Compliance with all applicable data protection laws

9. BUSINESS AND FINANCIAL DISCLAIMERS

9.1 Business Continuity
We do not warrant continuous business operations or service availability. Business interruptions may result from:
- Technical infrastructure failures
- Natural disasters and force majeure events
- Economic or market conditions
- Regulatory changes and legal requirements
- Strategic business decisions and pivots

9.2 Financial Performance
Our services do not guarantee any particular business outcomes, cost savings, or financial benefits. Results may vary based on:
- User implementation and adoption practices
- Business processes and workflow efficiency
- Market conditions and competitive factors
- Regulatory environment and compliance costs
- Integration with existing business systems

9.3 Service Pricing and Billing
Service pricing and billing terms are subject to change. We disclaim responsibility for:
- Pricing errors or discrepancies
- Billing disputes with payment processors
- Currency exchange rate fluctuations
- Tax implications and calculations
- Refund processing delays

10. LIMITATION OF LIABILITY

10.1 Exclusion of Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOODSIGN LTD SHALL NOT BE LIABLE FOR ANY:
- Direct, indirect, incidental, special, or consequential damages
- Loss of profits, revenue, business opportunities, or goodwill
- Data loss, corruption, or unauthorized access
- Business interruption or operational delays
- Personal injury or property damage
- Punitive or exemplary damages

10.2 Liability Cap
Our total liability for any claims arising from or relating to our services shall not exceed the amount paid by you for our services during the twelve (12) months immediately preceding the event giving rise to the claim.

10.3 User Acknowledgment
You acknowledge that the limitations and exclusions in this section are reasonable and that you have had the opportunity to review and understand these terms before using our services.

11. INDEMNIFICATION

11.1 User Indemnification
You agree to indemnify, defend, and hold harmless GoodSign Ltd, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
- Your use of our services and website
- Your violation of this Disclaimer or our Terms of Service
- Your infringement of any third-party rights
- Content you upload, share, or process through our services
- Your violation of applicable laws or regulations

11.2 Defense and Settlement
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

12. JURISDICTIONAL COMPLIANCE

12.1 Applicable Law
This Disclaimer is governed by the laws of New Zealand, without regard to conflict of law principles. Any legal proceedings relating to this Disclaimer shall be subject to the exclusive jurisdiction of New Zealand courts.

12.2 International Use
Our services are operated from New Zealand and may not be appropriate or available for use in all jurisdictions. Users accessing our services from other locations do so at their own initiative and are responsible for compliance with local laws.

12.3 Export Control
Our services and technology may be subject to export control laws and regulations. Users are responsible for compliance with all applicable export control requirements.

13. MODIFICATIONS TO DISCLAIMER

13.1 Amendment Rights
We reserve the right to modify this Disclaimer at any time to reflect:
- Changes in our business practices or services
- Updates to applicable laws and regulations
- Industry standards and best practices
- User feedback and operational requirements

13.2 Notification Process
We will provide notice of material changes through:
- Prominent display on our website
- Email notification to registered users
- Updates to the "Last Updated" date above
- In-service notifications and announcements

13.3 Continued Use
Continued use of our website and services after any modifications constitutes acceptance of the updated Disclaimer.

14. CONTACT INFORMATION

For questions, concerns, or notices regarding this Disclaimer, please contact us:

GoodSign Ltd
Legal Department
2 Stuart Street, Ponsonby
Auckland 1011, New Zealand

Email: legal@goodsign.io
Phone: +64 21 438 564
Website: https://goodsign.io/disclaimer

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM NZST
Response Time: We aim to respond to inquiries within 48 hours

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This Disclaimer is designed to work in conjunction with our Terms of Service and Privacy Policy to provide comprehensive legal protection and clarity regarding our services. By using our website and services, you acknowledge that you have read, understood, and agreed to this Disclaimer.