Understanding File Delivery with Notifications in GoodSend
GoodSend offers comprehensive tracking and notification features that give you visibility into your file transfers. This article explains how GoodSend's notification system works and how to make the most of these tracking features.
How GoodSend Notifications Work
When you send files through GoodSend, the system automatically tracks the following stages of delivery:
- Email Delivery - Confirmation when your email is successfully delivered to the recipient
- Email Opening - Notification when the recipient opens the email containing your file link
- File Download - Alert when the recipient downloads the files you've sent
These notifications help you ensure your important files reach their destination and are accessed by the intended recipient.
Setting Up Notifications
By default, all GoodSend users receive basic notifications. Here's how to customize your notification preferences:
- Log in to your GoodSend account at https://goodsign.io/goodsend
- Navigate to your account settings
- Select the "Notifications" tab
- Choose which notifications you'd like to receive (email delivery, email opening, file download)
- Save your preferences
Types of Notifications Available
| Notification Type | What It Tracks | Why It's Useful |
|---|---|---|
| Email Delivery | When your send notification reaches the recipient's inbox | Confirms the email was delivered successfully |
| Email Opening | When the recipient opens the email containing your file link | Lets you know they're aware of your sent files |
| File Download | When files are successfully downloaded by the recipient | Confirms the recipient has your files securely |
Viewing Delivery Status in Your Dashboard
You can monitor the status of all your file transfers through your GoodSend dashboard:
- Log in to your account
- View the "Recent Sends" section
- Each send will display status indicators:
- ✉️ Email delivered
- 👁️ Email opened
- ⬇️ Files downloaded
For more detailed information, click on any send to view a complete delivery timeline.
Setting Up Reminder Notifications
If a recipient hasn't downloaded your files, you can set up reminder notifications:
- Select the send from your dashboard
- Click "Send Reminder"
- Choose to send the reminder immediately or schedule it for later
- Add an optional personalized message
- Click "Send Reminder"
Recipients will receive a friendly reminder email with the original download link.
Troubleshooting Notification Issues
If you're experiencing problems with notifications:
- Not receiving notification emails? Check your spam folder and add GoodSend to your safe senders list
- Recipient claims they didn't receive the file? Use the dashboard to verify delivery status and send a reminder if needed
- Download notification not appearing? Recipients might be using download blockers or privacy extensions that prevent tracking
Using Notification Data for Business Insights
GoodSend's notification system isn't just for tracking individual sends—it can provide valuable business insights:
- Monitor which files are most frequently downloaded
- Identify recipients who consistently engage with your content
- Determine optimal sending times based on when recipients tend to download files
Quick Tips
- Enable browser notifications for real-time updates when recipients interact with your files
- Include clear instructions in your email message to encourage recipients to download promptly
- Set calendar reminders to follow up personally if important files haven't been downloaded after 3-4 days
- Check notification status before making follow-up calls to be better prepared for conversations
- Remember that files expire after 7 days, so encourage timely downloads
- Use the download metrics to improve your file sharing practices and timing
By effectively using GoodSend's notification system, you can ensure important files reach their destination and take appropriate action when they don't—all for just $1.50 per send with no subscription required.