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Understanding Private File Links in GoodSend

What is a Private File Link?

A private file link is a secure URL generated by GoodSend that allows recipients to access and download files you've sent them. These links are designed with security in mind, providing a safer alternative to sending large files as email attachments.

How Private File Links Work

When you send files through GoodSend, the system generates a unique, encrypted link that is sent to your recipient's email address. This link directs them to a secure download page where they can access the files you've shared.

Key Security Features

Encrypted transmission: All files are encrypted during the transfer process
Unique access links: Each recipient receives a dedicated access link
Automatic expiration: Links automatically expire after 7 days for enhanced security
Tracking capabilities: Senders can monitor when links are accessed and files are downloaded

Sending Files with Private Links

Step 1: Upload Your Files

Navigate to GoodSend
Drag and drop your files onto the upload area or click to browse and select files
You can select up to 20 files with a combined size limit of 10GB

Step 2: Add Recipient Information

Enter the recipient's name and email address
Add a personal message if desired
Review your files to ensure everything is correct

Step 3: Complete the Send

Click the "Send" button
Confirm the send (this will use 1 credit, equivalent to $1.50)
GoodSend will process your files and generate the private link

Step 4: Recipient Access

Your recipient will receive an email containing:

Information about who sent the files
A secure link to download the files
Instructions on how to access the content

Tracking Your Private File Links

GoodSend provides comprehensive tracking features for all private file links:

Tracking Feature	What It Shows	Where to Find It
Email Delivery	Confirmation that the email with the link was delivered	Dashboard > Sent Files
Email Open	Timestamp of when the recipient opened the email	Dashboard > Sent Files > File Details
File Download	Record of when and if files were downloaded	Dashboard > Sent Files > File Details

Managing Existing Private File Links

You can manage your sent files and their associated private links through your GoodSend dashboard:

Log in to your GoodSend account
Navigate to the "Sent Files" section
View the status of all your sent files
Click on any sent file to see detailed tracking information

Troubleshooting Private File Links

Common Issues and Solutions

Expired Link

Links automatically expire after 7 days
Solution: Send a new file share if the recipient needs access after expiration

Recipient Can't Find the Email

Solution: Check the tracking to confirm delivery, then suggest they check spam/junk folders

Download Issues

Solution: Ensure recipient is using a compatible browser (Chrome, Firefox, Safari, or Edge)
Verify their internet connection is stable for large file downloads

Credit Issues

Solution: If you're unable to send files, check your credit balance and purchase more credits if needed through the secure payment portal

Quick Tips

Secure sharing: Always double-check recipient email addresses before sending
Cost efficiency: Each send costs 1 credit ($1.50), regardless of the number of files or size (up to limits)
Bulk credits: Purchase credits in bulk (minimum 10 credits) to always have them available when needed
Expiration planning: Remember the 7-day expiration when timing your sends
File organization: Consider compressing multiple files into a ZIP file for easier recipient management
Tracking follow-up: Use the tracking information to follow up with recipients who haven't downloaded the files