Understanding GoodSend: Your On-Demand Secure File Transfer Solution
What is GoodSend?
GoodSend is a pay-as-you-go secure file transfer service designed for businesses and individuals who need to send large files occasionally without the commitment of a subscription. For just $1.50 per send, you can securely transfer files up to 1GB in size with full tracking capabilities.
Key Features
Feature
Details
Cost
$1.50 per send (1 credit)
File Size
Up to 1GB per file
Number of Files
Send up to 20 files at once
Total Transfer Size
Up to 10GB combined per send
Security
End-to-end encryption
Tracking
Email delivery, open and download tracking
File Expiration
7 days automatic expiration
File Types
All file types supported
How GoodSend Works
For Senders
Upload Your Files: Drag and drop files into the upload area or click to select files from your computer.
Enter Recipient Details: Add the name and email address of the person you want to receive your files.
Send: Confirm and send your files. One credit ($1.50) will be used per send.
Track: Monitor when your recipient receives the email, opens it, and downloads the files.
For Recipients
Receive Email: Recipients get an email with a secure link to download the files.
Access Files: By clicking the link, recipients can securely access and download the shared files.
Download: Files can be downloaded individually or all at once.
Managing Your Credits
Credits are the currency of GoodSend:
Purchase Credits: Buy a minimum of 10 credits at $1.50 each through our secure Stripe payment portal.
Use Credits: Each file send uses 1 credit, regardless of file size (up to limits).
Track Usage: Monitor your remaining credits in your account dashboard.
Best Practices for Using GoodSend
Compress Large Files: Consider zipping files to maximize your 10GB total transfer limit.
Notify Recipients: Let your recipients know to expect a file from GoodSend, especially for first-time users.
Check Expiration: Remember that files expire after 7 days - inform recipients if they need to download promptly.
Verify Email Addresses: Double-check recipient email addresses to ensure delivery.
Troubleshooting Common Issues
Recipient Can't Access Files
Verify the email address was entered correctly
Check if the 7-day expiration period has passed
Ensure the recipient is checking the correct email account
Ask them to check spam/junk folders
Upload Problems
Confirm file size is under 1GB per file
Ensure total transfer size is under 10GB
Check your internet connection stability
Try uploading fewer files at once if experiencing issues
Payment Issues
Verify your credit card information is current
Ensure you're using a supported payment method
Contact support if credits were purchased but not added to your account
Security Information
GoodSend takes security seriously by implementing:
End-to-end encryption for all file transfers
Secure payment processing through Stripe
Automatic file deletion after 7 days
No storage of files beyond necessary transfer period
Quick Tips
🔑 Purchase credits in bulk to always have them available when needed
📱 GoodSend works on mobile devices too - send files from anywhere
📅 Set a calendar reminder about file expiration if sending time-sensitive documents
📂 Organize files with clear naming conventions before uploading for recipient convenience
🔔 Enable notifications to know exactly when recipients download your files
🔒 For highly sensitive files, let recipients know to download immediately and store securely