back

Understanding GoodSend: Your On-Demand Secure File Transfer Solution

What is GoodSend?

GoodSend is a pay-as-you-go secure file transfer service designed for businesses and individuals who need to send large files occasionally without the commitment of a subscription. For just $1.50 per send, you can securely transfer files up to 1GB in size with full tracking capabilities.

Key Features

Feature Details
Cost $1.50 per send (1 credit)
File Size Up to 1GB per file
Number of Files Send up to 20 files at once
Total Transfer Size Up to 10GB combined per send
Security End-to-end encryption
Tracking Email delivery, open and download tracking
File Expiration 7 days automatic expiration
File Types All file types supported

How GoodSend Works

For Senders

  1. Upload Your Files: Drag and drop files into the upload area or click to select files from your computer.
  2. Enter Recipient Details: Add the name and email address of the person you want to receive your files.
  3. Send: Confirm and send your files. One credit ($1.50) will be used per send.
  4. Track: Monitor when your recipient receives the email, opens it, and downloads the files.

For Recipients

  1. Receive Email: Recipients get an email with a secure link to download the files.
  2. Access Files: By clicking the link, recipients can securely access and download the shared files.
  3. Download: Files can be downloaded individually or all at once.

Managing Your Credits

Credits are the currency of GoodSend:

  1. Purchase Credits: Buy a minimum of 10 credits at $1.50 each through our secure Stripe payment portal.
  2. Use Credits: Each file send uses 1 credit, regardless of file size (up to limits).
  3. Track Usage: Monitor your remaining credits in your account dashboard.

Best Practices for Using GoodSend

  1. Compress Large Files: Consider zipping files to maximize your 10GB total transfer limit.
  2. Notify Recipients: Let your recipients know to expect a file from GoodSend, especially for first-time users.
  3. Check Expiration: Remember that files expire after 7 days - inform recipients if they need to download promptly.
  4. Verify Email Addresses: Double-check recipient email addresses to ensure delivery.

Troubleshooting Common Issues

Recipient Can't Access Files

  • Verify the email address was entered correctly
  • Check if the 7-day expiration period has passed
  • Ensure the recipient is checking the correct email account
  • Ask them to check spam/junk folders

Upload Problems

  • Confirm file size is under 1GB per file
  • Ensure total transfer size is under 10GB
  • Check your internet connection stability
  • Try uploading fewer files at once if experiencing issues

Payment Issues

  • Verify your credit card information is current
  • Ensure you're using a supported payment method
  • Contact support if credits were purchased but not added to your account

Security Information

GoodSend takes security seriously by implementing:

  • End-to-end encryption for all file transfers
  • Secure payment processing through Stripe
  • Automatic file deletion after 7 days
  • No storage of files beyond necessary transfer period

Quick Tips

  • 🔑 Purchase credits in bulk to always have them available when needed
  • 📱 GoodSend works on mobile devices too - send files from anywhere
  • 📅 Set a calendar reminder about file expiration if sending time-sensitive documents
  • 📂 Organize files with clear naming conventions before uploading for recipient convenience
  • 🔔 Enable notifications to know exactly when recipients download your files
  • 🔒 For highly sensitive files, let recipients know to download immediately and store securely

Visit https://goodsign.io/goodsend to start sending your files securely today.

Digital eSignatures
No subscriptions
One million trees 🌳

All rights reserved © GoodSign Limited 2025
2 Stuart St, Ponsonby, Auckland 1011, New Zealand..