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How to Send Video Files to Clients Using GoodSend
Video files are often large and difficult to share through traditional email. GoodSend offers a simple, secure solution for sending videos to your clients without the hassle of file size limitations.
Overview of Sending Videos with GoodSend
GoodSend supports all video file formats, including:
- MP4
- MOV
- AVI
- WMV
- MKV
- And more
You can send videos up to 10GB in total size (with a maximum of 20 files per send), making it perfect for sharing high-quality video content with clients.
Step-by-Step Guide to Sending Video Files
1. Prepare Your Video Files
Before uploading, ensure your video files are:
- Named appropriately for client recognition
- Finalized and ready for delivery
- Under the 10GB total limit
2. Upload Your Videos
- Go to GoodSend
- Choose your upload method:
- Drag and drop video files directly onto the upload area
- Click the upload area to browse and select files from your computer
- Wait for the upload progress to complete (time varies based on file size and internet speed)
3. Add Recipient Information
- Enter your client's name and email address
- Add a personalized message if desired (optional)
- Review the files to ensure you've selected the correct videos
4. Send Your Videos
- Click the "Send" button
- Your client will receive an email with a secure download link
- One credit ($1.50) will be deducted from your account
5. Track Your Delivery
GoodSend offers comprehensive tracking features:
- Confirmation when the email is delivered
- Notification when the email is opened
- Alert when files are downloaded
Managing Large Video Files
For particularly large video files:
- Compression: Consider compressing videos before uploading to reduce file size without significant quality loss
- Split Files: For videos exceeding size limits, consider splitting into segments
- Resolution Options: Send different resolution options based on client needs
Security Features for Sensitive Video Content
When sending confidential or sensitive video materials:
- All transfers are encrypted for security
- Links automatically expire after 7 days
- Files are securely stored until downloaded or expired
Troubleshooting Video Uploads
| Issue | Solution |
|---|---|
| Upload taking too long | Check your internet connection speed or try a wired connection |
| File size too large | Compress the video or split into multiple files |
| Unsupported format | Convert to a standard format like MP4 |
| Client can't access | Verify the email address or resend the file |
| Upload fails midway | Try uploading one file at a time or use a more stable connection |
Purchasing Credits
To send video files, you'll need credits:
- Credits cost $1.50 each
- Minimum purchase is 10 credits ($15)
- Pay securely through the Stripe payment portal
- All major credit cards accepted
- No subscription required - pay only when you need to send files
Quick Tips
- Pre-notify clients: Let clients know to expect a GoodSend video delivery
- Test first: For critical deliveries, send a test file to yourself first
- Bundle related videos: Send related videos together to save credits
- Add previews: Consider including a low-resolution preview alongside the full-quality video
- Follow up: Use GoodSend's tracking to follow up with clients who haven't downloaded files
- Save copies: Always keep your own backup of sent videos
- Optimize time: Upload large files overnight or during periods of low internet usage