back

How to Send Video Files to Clients Using GoodSend

Video files are often large and difficult to share through traditional email. GoodSend offers a simple, secure solution for sending videos to your clients without the hassle of file size limitations.

Overview of Sending Videos with GoodSend

GoodSend supports all video file formats, including:

MP4
MOV
AVI
WMV
MKV
And more

You can send videos up to 10GB in total size (with a maximum of 20 files per send), making it perfect for sharing high-quality video content with clients.

Step-by-Step Guide to Sending Video Files

1. Prepare Your Video Files

Before uploading, ensure your video files are:

Named appropriately for client recognition
Finalized and ready for delivery
Under the 10GB total limit

2. Upload Your Videos

Go to GoodSend
Choose your upload method:
- Drag and drop video files directly onto the upload area
- Click the upload area to browse and select files from your computer
Wait for the upload progress to complete (time varies based on file size and internet speed)

3. Add Recipient Information

Enter your client's name and email address
Add a personalized message if desired (optional)
Review the files to ensure you've selected the correct videos

4. Send Your Videos

Click the "Send" button
Your client will receive an email with a secure download link
One credit ($1.50) will be deducted from your account

5. Track Your Delivery

GoodSend offers comprehensive tracking features:

Confirmation when the email is delivered
Notification when the email is opened
Alert when files are downloaded

Managing Large Video Files

For particularly large video files:

Compression: Consider compressing videos before uploading to reduce file size without significant quality loss
Split Files: For videos exceeding size limits, consider splitting into segments
Resolution Options: Send different resolution options based on client needs

Security Features for Sensitive Video Content

When sending confidential or sensitive video materials:

All transfers are encrypted for security
Links automatically expire after 7 days
Files are securely stored until downloaded or expired

Troubleshooting Video Uploads

Issue	Solution
Upload taking too long	Check your internet connection speed or try a wired connection
File size too large	Compress the video or split into multiple files
Unsupported format	Convert to a standard format like MP4
Client can't access	Verify the email address or resend the file
Upload fails midway	Try uploading one file at a time or use a more stable connection

Purchasing Credits

To send video files, you'll need credits:

Credits cost $1.50 each
Minimum purchase is 10 credits ($15)
Pay securely through the Stripe payment portal
All major credit cards accepted
No subscription required - pay only when you need to send files

Quick Tips

Pre-notify clients: Let clients know to expect a GoodSend video delivery
Test first: For critical deliveries, send a test file to yourself first
Bundle related videos: Send related videos together to save credits
Add previews: Consider including a low-resolution preview alongside the full-quality video
Follow up: Use GoodSend's tracking to follow up with clients who haven't downloaded files
Save copies: Always keep your own backup of sent videos
Optimize time: Upload large files overnight or during periods of low internet usage