TERMS OF SERVICE

Last Updated: March 09, 2025

GOODSIGN LTD

These Terms of Service ("Terms") constitute a binding legal agreement between you ("User," "you," or "your") and GoodSign Ltd, a company incorporated under New Zealand law, operating as GoodSign ("Company," "we," "us," or "our"). These Terms govern your access to and use of GoodSign's digital signature and document management platform, including our website at https://goodsign.io and all associated services (collectively, the "Service").

BY ACCESSING OR USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE OUR SERVICE.

1. ACCEPTANCE AND MODIFICATIONS

1.1 Agreement Formation
Your use of the Service constitutes acceptance of these Terms and our Privacy Policy, which is incorporated herein by reference.

1.2 Amendments
We reserve the right to modify these Terms at any time. Material changes will be communicated through the Service or via email. Continued use of the Service after modifications constitutes acceptance of the revised Terms.

1.3 Eligibility
You must be at least 18 years of age and possess the legal authority to enter into this agreement. By using the Service, you represent and warrant that you meet these requirements.

2. SERVICE DESCRIPTION

2.1 Platform Overview
GoodSign provides a cloud-based digital signature and document management platform that enables users to electronically sign, send, and manage documents.

2.2 Service Availability
While we strive to maintain continuous service availability, we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or technical issues.

2.3 Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. USER ACCOUNTS AND RESPONSIBILITIES

3.1 Account Registration
To access certain features, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security
You must notify us immediately of any unauthorized use of your account. We are not liable for losses resulting from unauthorized account access due to your failure to maintain account security.

3.3 User Conduct
You agree to use the Service in compliance with all applicable laws and regulations. You shall not engage in any activity that could harm, disable, or impair the Service or interfere with other users' access.

4. PROHIBITED USES

You expressly agree not to:

4.1 Violate any applicable local, state, national, or international law or regulation
4.2 Transmit or upload malicious software, viruses, or harmful code
4.3 Attempt to gain unauthorized access to our systems or other users' accounts
4.4 Use the Service to harass, threaten, or harm others
4.5 Engage in any form of data mining or automated data extraction
4.6 Impersonate any person or entity or misrepresent your affiliation
4.7 Upload content that infringes upon intellectual property rights
4.8 Distribute spam, unsolicited communications, or promotional materials
4.9 Use the Service for any fraudulent or deceptive practices
4.10 Circumvent any security measures or access controls

5. INTELLECTUAL PROPERTY RIGHTS

5.1 Company IP
All content, features, and functionality of the Service, including but not limited to software, text, graphics, logos, and trademarks, are owned by GoodSign Ltd and protected by copyright, trademark, and other intellectual property laws.

5.2 User Content
You retain ownership of documents and content you upload to the Service. By using the Service, you grant us a limited, non-exclusive license to process, store, and transmit your content solely for the purpose of providing the Service.

5.3 Restrictions
You may not copy, modify, distribute, or create derivative works based on our intellectual property without express written permission.

6. PRIVACY AND DATA PROTECTION

6.1 Privacy Policy
Our collection, use, and protection of personal information is governed by our Privacy Policy, available at https://goodsign.io/privacy.

6.2 Data Processing
By using the Service, you consent to our collection and processing of personal data in accordance with our Privacy Policy and applicable data protection laws.

6.3 Data Security
We implement appropriate technical and organizational measures to protect your data, though no system can guarantee absolute security.

7. ELECTRONIC SIGNATURES AND LEGAL VALIDITY

7.1 Electronic Signature Compliance
Our Service facilitates electronic signatures that comply with applicable electronic signature laws, including but not limited to the Electronic Transactions Act (New Zealand) and similar international legislation.

7.2 Legal Effect
Electronic signatures created through our Service are intended to have the same legal effect as handwritten signatures, subject to applicable law.

7.3 User Responsibility
Users are responsible for ensuring that their use of electronic signatures complies with relevant legal requirements in their jurisdiction.

8. PAYMENT TERMS AND BILLING

8.1 Subscription Fees
Access to certain Service features requires payment of subscription fees as outlined in our pricing plans.

8.2 Payment Processing
Payments are processed by third-party payment processors. You agree to provide accurate billing information and authorize us to charge applicable fees.

8.3 Refund Policy
Refunds are provided in accordance with our Refund Policy, which forms part of these Terms.

9. LIMITATION OF LIABILITY

9.1 Service Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Liability Limitation
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOODSIGN LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

9.3 Damages Cap
Our total liability for any claims arising under these Terms shall not exceed the amount paid by you for the Service during the twelve (12) months preceding the claim.

10. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless GoodSign Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

11. TERMINATION

11.1 Termination by User
You may terminate your account at any time by following the account closure procedures in the Service.

11.2 Termination by Company
We may suspend or terminate your access to the Service immediately, without notice, for violation of these Terms or for any other reason at our discretion.

11.3 Effect of Termination
Upon termination, your right to use the Service ceases immediately. We may delete your account and data, subject to our data retention policies and legal obligations.

12. DISPUTE RESOLUTION

12.1 Governing Law
These Terms are governed by the laws of New Zealand, without regard to conflict of law principles.

12.2 Jurisdiction
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

12.3 Alternative Dispute Resolution
Before pursuing formal legal action, parties agree to attempt resolution through good faith negotiations for a period of thirty (30) days.

13. FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

14. SEVERABILITY

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and GoodSign Ltd regarding the Service.

16. CONTACT INFORMATION

For questions regarding these Terms or the Service, please contact us at:

GoodSign Ltd
2 Stuart Street, Ponsonby
Auckland 1011, New Zealand
Email: support@goodsign.io
Phone: +64 21 438 564

17. ADDITIONAL PROVISIONS

17.1 Assignment
We may assign our rights and obligations under these Terms without your consent. You may not assign your rights without our written consent.

17.2 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

17.3 Electronic Communications
You consent to receive communications from us electronically, and such communications satisfy any legal requirement for written notice.

17.4 Export Control
You acknowledge that the Service may be subject to export control laws and agree to comply with all applicable regulations.

17.5 Third-Party Services
The Service may integrate with third-party services. We are not responsible for the availability, content, or practices of such third-party services.

By using the GoodSign Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.