COOKIE POLICY

Last Updated: March 09, 2025

GOODSIGN LTD

This Cookie Policy ("Policy") explains how GoodSign Ltd, a company incorporated under New Zealand law ("GoodSign," "Company," "we," "us," or "our"), uses cookies and similar tracking technologies when you visit our website at https://goodsign.io and use our digital signature and document management platform (collectively, the "Service").

This Policy describes what cookies are, how we use them, the types of cookies we deploy, how you can control cookie preferences, and provides additional information about other tracking technologies we may employ.

BY CONTINUING TO USE OUR SERVICE, YOU CONSENT TO OUR USE OF COOKIES AND TRACKING TECHNOLOGIES AS DESCRIBED IN THIS POLICY.

TABLE OF CONTENTS

1. WHAT ARE COOKIES AND TRACKING TECHNOLOGIES
2. WHY WE USE COOKIES
3. TYPES OF COOKIES WE USE
4. SPECIFIC COOKIES DEPLOYED
5. HOW TO MANAGE YOUR COOKIE PREFERENCES
6. BROWSER-SPECIFIC COOKIE CONTROLS
7. OTHER TRACKING TECHNOLOGIES
8. THIRD-PARTY COOKIES AND SERVICES
9. ADVERTISING AND MARKETING COOKIES
10. COOKIE CONSENT MANAGEMENT
11. IMPACT OF DISABLING COOKIES
12. UPDATES TO THIS POLICY
13. CONTACT INFORMATION

1. WHAT ARE COOKIES AND TRACKING TECHNOLOGIES

1.1 Definition of Cookies
Cookies are small text files containing alphanumeric identifiers that are stored on your computer, mobile device, or other internet-connected device when you visit websites. These files allow websites to recognize your device and remember information about your visit.

1.2 First-Party vs. Third-Party Cookies
- First-party cookies: Set directly by GoodSign and our domain (goodsign.io)
- Third-party cookies: Set by external services and partners integrated with our Service

1.3 Session vs. Persistent Cookies
- Session cookies: Temporary cookies that expire when you close your browser
- Persistent cookies: Remain on your device for a predetermined period or until manually deleted

1.4 Similar Technologies
This Policy also covers similar tracking technologies including:
- Web beacons and tracking pixels
- Local storage objects
- Flash cookies (Local Shared Objects)
- Fingerprinting techniques
- Software development kits (SDKs) and application programming interfaces (APIs)

2. WHY WE USE COOKIES

2.1 Essential Functionality
We use cookies to provide core Service functionality including:
- User authentication and session management
- Security features and fraud prevention
- Document access control and permissions
- Digital signature workflow processing
- User preference storage

2.2 Performance Optimization
Cookies help us optimize Service performance by:
- Monitoring system load and response times
- Identifying and resolving technical issues
- Caching frequently accessed content
- Balancing server loads effectively
- Measuring feature usage and adoption

2.3 User Experience Enhancement
We utilize cookies to improve your experience through:
- Personalizing content and interface preferences
- Remembering your settings and configurations
- Providing relevant document suggestions
- Streamlining workflow processes
- Maintaining consistent user interface states

2.4 Analytics and Insights
Cookies enable us to gather analytical data for:
- Understanding user behavior and interaction patterns
- Measuring Service effectiveness and user satisfaction
- Identifying popular features and content
- Optimizing user journey and conversion rates
- Generating usage reports and performance metrics

3. TYPES OF COOKIES WE USE

3.1 Strictly Necessary Cookies
These cookies are essential for the Service to function properly and cannot be disabled:
- Authentication cookies for secure login
- Session management for maintaining user state
- Security cookies for fraud prevention
- Load balancing cookies for system stability
- Legal compliance cookies for consent management

3.2 Performance and Analytics Cookies
These cookies collect information about Service usage and performance:
- Page view tracking and user journey analysis
- Feature usage statistics and engagement metrics
- Error reporting and system diagnostics
- Performance monitoring and optimization data
- A/B testing and experimental feature tracking

3.3 Functional Cookies
These cookies enhance Service functionality and user experience:
- User preference storage and customization
- Language and regional setting retention
- Interface layout and display preferences
- Notification settings and communication preferences
- Workflow automation and shortcut configurations

3.4 Marketing and Advertising Cookies
These cookies support our marketing and promotional activities:
- Campaign effectiveness measurement
- Targeted content delivery
- Social media integration and sharing
- Conversion tracking and attribution
- Remarketing and audience segmentation

4. SPECIFIC COOKIES DEPLOYED

4.1 Authentication and Security Cookies

Cookie Name: goodsign_session
Purpose: Maintains user authentication state and secure session
Duration: Session (expires when browser closes)
Category: Strictly Necessary
Provider: GoodSign Ltd

Cookie Name: csrf_token
Purpose: Prevents cross-site request forgery attacks
Duration: 24 hours
Category: Strictly Necessary
Provider: GoodSign Ltd

Cookie Name: secure_access
Purpose: Enables secure document access and permissions
Duration: 12 hours
Category: Strictly Necessary
Provider: GoodSign Ltd

4.2 Performance and Analytics Cookies

Cookie Name: gs_analytics
Purpose: Tracks user interactions and Service usage patterns
Duration: 2 years
Category: Performance
Provider: GoodSign Ltd

Cookie Name: page_metrics
Purpose: Measures page load times and performance data
Duration: 30 days
Category: Performance
Provider: GoodSign Ltd

Cookie Name: feature_usage
Purpose: Monitors feature adoption and user engagement
Duration: 1 year
Category: Performance
Provider: GoodSign Ltd

4.3 Functional Cookies

Cookie Name: user_preferences
Purpose: Stores interface customization and user settings
Duration: 1 year
Category: Functional
Provider: GoodSign Ltd

Cookie Name: language_setting
Purpose: Remembers selected language and localization preferences
Duration: 6 months
Category: Functional
Provider: GoodSign Ltd

Cookie Name: workflow_state
Purpose: Maintains document workflow progress and state
Duration: 7 days
Category: Functional
Provider: GoodSign Ltd

4.4 Third-Party Service Cookies

Cookie Name: _stripe_mid
Purpose: Fraud prevention for payment processing
Duration: 1 year
Category: Strictly Necessary
Provider: Stripe Inc.

Cookie Name: _ga
Purpose: Google Analytics user identification and tracking
Duration: 2 years
Category: Analytics
Provider: Google LLC

Cookie Name: intercom_session
Purpose: Customer support chat functionality
Duration: 7 days
Category: Functional
Provider: Intercom Inc.

5. HOW TO MANAGE YOUR COOKIE PREFERENCES

5.1 You can modify your cookies by using your browser settings below. 
See section 6 below for more details.

6. BROWSER-SPECIFIC COOKIE CONTROLS

6.1 Google Chrome
To manage cookies in Chrome:
- Navigate to Settings > Privacy and Security > Cookies and other site data
- Choose from "Allow all cookies," "Block third-party cookies," or "Block all cookies"
- Manage exceptions for specific websites
- Clear existing cookies and site data

6.2 Mozilla Firefox
To control cookies in Firefox:
- Access Options > Privacy & Security > Cookies and Site Data
- Select standard, strict, or custom tracking protection
- Configure exceptions and permissions
- Clear stored cookies and data

6.3 Safari
To manage cookies in Safari:
- Go to Preferences > Privacy > Manage Website Data
- Configure cross-site tracking prevention
- Set cookie blocking preferences
- Remove stored website data

6.4 Microsoft Edge
To control cookies in Edge:
- Navigate to Settings > Privacy, search, and services
- Configure tracking prevention levels
- Manage site permissions and exceptions
- Clear browsing data and cookies

6.5 Mobile Browser Controls
For mobile devices:
- iOS Safari: Settings > Safari > Privacy & Security
- Android Chrome: Chrome app > Settings > Site Settings > Cookies
- Configure location-based and app-specific permissions
- Manage cross-app tracking and advertising preferences

7. OTHER TRACKING TECHNOLOGIES

7.1 Web Beacons and Tracking Pixels
We use invisible tracking pixels to:
- Monitor email open rates and engagement
- Track document view and interaction events
- Measure campaign effectiveness and conversion rates
- Analyze user behavior across different touchpoints
- Trigger automated workflows and notifications

7.2 Local Storage Technologies
We employ HTML5 local storage and session storage for:
- Caching frequently accessed data for improved performance
- Storing temporary workflow states and user inputs
- Maintaining offline functionality and data synchronization
- Preserving user interface states across sessions
- Enabling advanced Service features and functionality

7.3 Device Fingerprinting
We may collect device and browser characteristics including:
- Screen resolution and color depth
- Installed fonts and plugins
- Browser version and configuration
- Operating system and hardware specifications
- Network information and connection type

7.4 Software Development Kits (SDKs)
Third-party SDKs integrated into our Service may collect:
- Application usage and performance data
- Crash reports and error diagnostics
- Feature usage and engagement metrics
- Device and system information
- User interaction and behavior patterns

8. THIRD-PARTY COOKIES AND SERVICES

8.1 Analytics Providers
We partner with analytics services including:
- Google Analytics for website and application usage analysis
- Custom analytics solutions for specialized reporting

8.2 Customer Support Services
Third-party support platforms we integrate:
- Intercom for customer messaging and support
- Crisp for ticket management and knowledge base
- Crips - LiveChat for real-time customer assistance

8.3 Payment Processing Services
Payment providers that may set cookies:
- Stripe for secure payment processing and fraud prevention
- PayPal for alternative payment method support
- Apple Pay and Google Pay for mobile payment integration

8.4 Marketing and Advertising Partners
Marketing platforms we work with:
- Google Ads for search and display advertising
- Facebook/Meta for social media marketing
- LinkedIn for professional network advertising
- Twitter for social media engagement
- Industry-specific advertising networks and partners

9. ADVERTISING AND MARKETING COOKIES

9.1 Targeted Advertising
We use marketing cookies to:
- Display relevant advertisements based on your interests
- Measure the effectiveness of advertising campaigns
- Prevent repetitive ad displays
- Customize promotional content and offers
- Track conversion rates and attribution

9.2 Remarketing Activities
Remarketing cookies enable us to:
- Show advertisements to previous Service visitors
- Customize marketing messages based on past interactions
- Improve campaign targeting and relevance
- Measure cross-platform marketing effectiveness
- Optimize advertising spend and return on investment

9.3 Social Media Integration
Social media cookies facilitate:
- Sharing Service content on social platforms
- Displaying social media feeds and updates
- Enabling social login and authentication
- Tracking social media campaign performance
- Facilitating social commerce and referral programs

10. COOKIE MANAGEMENT

10.1 Legitimate Interest Processing
For cookies based on legitimate interests, we:
- Conduct balancing tests to ensure appropriateness
- Provide clear opt-out mechanisms
- Respect user objections and preferences
- Maintain transparency about processing purposes
- Regularly review and update legitimate interest assessments

11. IMPACT OF DISABLING COOKIES

11.1 Essential Cookie Blocking
Disabling strictly necessary cookies may result in:
- Inability to maintain authenticated sessions
- Loss of security features and protections
- Reduced functionality for core Service features
- Inability to access secure areas or documents
- Compromised user experience and Service reliability

11.2 Non-Essential Cookie Blocking
Blocking non-essential cookies may affect:
- Personalized content and recommendations
- Analytics and performance optimization
- Marketing message relevance and targeting
- Integration with third-party services
- Advanced functionality and user experience enhancements

11.3 Alternative Functionality
When cookies are disabled, we may:
- Provide alternative authentication methods
- Offer reduced functionality versions of features
- Use server-side session management where possible
- Implement alternative tracking and analytics methods
- Provide manual configuration options for preferences

12. UPDATES TO THIS POLICY

12.1 Policy Revisions
We may update this Cookie Policy to reflect:
- Changes in our use of cookies and tracking technologies
- Updates to applicable laws and regulations
- Introduction of new Service features and functionality
- Modifications to third-party integrations and partnerships
- User feedback and industry best practices

12.2 Notification Process
We will notify you of material changes through:
- Prominent notice on our website and Service interface
- Email notification to registered users
- Updates to the "Last Updated" date above
- In-application notifications and announcements
- Social media and communication channel updates

12.3 Continued Use Consent
Continued use of our Service after Policy updates constitutes acceptance of the revised terms and cookie practices.

13. CONTACT INFORMATION

For questions, concerns, or requests regarding cookies and this Policy, please contact us:

GoodSign Ltd
Data Protection Officer
2 Stuart Street, Ponsonby
Auckland 1011, New Zealand

Email: privacy@goodsign.io
Phone: +64 21 438 564
Website: https://goodsign.io/cookies

Cookie Consent Manager: Available on our website footer
Technical Support: support@goodsign.io

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This Cookie Policy works in conjunction with our Privacy Policy and Terms of Service to provide comprehensive information about our data practices. By using our Service, you acknowledge that you have read and understood this Policy.