Email File Link Expiration in GoodSend

Understanding GoodSend File Expiration

When you send files through GoodSend, the system automatically applies a 7-day expiration period to all file links. This security feature ensures your sensitive information doesn't remain accessible indefinitely and helps maintain data privacy.

How Expiration Works

The 7-day countdown begins from the moment you complete your file send. After seven calendar days, the following occurs:

• The download link sent to your recipient becomes inactive
• Files are automatically removed from the GoodSend servers
• Recipients attempting to access the link will see an expiration notice
• Neither the sender nor the recipient can download the files again

Expiration Timeline Examples

Tracking Expiration Status

GoodSend provides visibility into the status of your file links:

1. Log in to your GoodSend account
2. Navigate to the "File History" or "Sent Files" section
3. Review the status column for each send
4. Expiring files will display the remaining time (e.g., "Expires in 2 days")
5. Expired files will be marked as "Expired"

Notifying Recipients of Expiration

Recipients receive information about file expiration in:

• The initial email notification containing the download link
• The download page when they access the link
• A reminder email sent 24 hours before expiration (if files haven't been downloaded)

What Happens After Expiration?

After a file link expires:

• The recipient can no longer access the files
• You'll need to send the files again if the recipient still needs them
• A new send will use one credit ($1.50)
• The original tracking information remains in your account history

Sending Files Again After Expiration

If your recipient needs access after the file has expired:

1. Navigate to your GoodSend dashboard
2. Locate the expired send in your history
3. Click "Send Again" or "Resend Files" option
4. Confirm the recipient details
5. Complete the new send process (using one credit)

Extending File Availability

GoodSend's 7-day expiration cannot be extended. For extended availability, consider these alternatives:

• Schedule a reminder to resend files before expiration
• Notify your recipient about the 7-day window when sending
• For long-term file sharing, consider using cloud storage services in addition to GoodSend

Common Questions About Expiration

Can I manually delete files before the 7-day expiration?
Yes, you can delete files early by accessing your send history and selecting "Delete Send."

Do downloaded files expire on the recipient's device?
No, once files are downloaded to the recipient's device, they remain there even after the link expires.

Will I be notified when my sent files expire?
GoodSend does not currently send automatic notifications to senders about expired files.

Quick Tips

• Always inform recipients about the 7-day download window when sending time-sensitive files
• Set a calendar reminder for important sends that may need to be resent
• Check your send history regularly to monitor approaching expirations
• Consider compressing large files to ensure quick downloads for recipients
• For critical files, follow up with recipients to confirm download before expiration
• Remember that each new send after expiration costs one credit ($1.50)
• Plan ahead for recurring file sharing needs by purchasing credits in advance