Working with Files in GoodSend: Size Limits and Upload Guidelines

File Size Capabilities

GoodSend allows you to send large files securely with the following limits:

• Individual file size limit: Up to 1GB per file
• Total send limit: Up to 10GB combined for all files in a single send
• Maximum number of files: Up to 20 files per send

Understanding File Size Limits

When using GoodSend to transfer files, it's important to understand the file size limitations to ensure successful transfers:

How to Upload Files

GoodSend offers a simple and intuitive file upload process:

1. Navigate to GoodSend
2. Select files using one of two methods:
   • Drag and drop files directly onto the upload area
   • Click the upload area to browse and select files from your device
3. Wait for files to complete uploading (a progress indicator will display)
4. Enter recipient information (name and email address)
5. Complete the send process

File Type Support

GoodSend supports all file types, making it versatile for various business needs:

• Documents (PDF, DOCX, XLSX, etc.)
• Media files (MP4, JPG, PNG, etc.)
• Compressed files (ZIP, RAR, etc.)
• Design files (PSD, AI, etc.)
• And any other file formats you need to send

Tracking Your Files

One of GoodSend's key features is comprehensive tracking:

• Email delivery confirmation
• Notification when the recipient opens the email
• Alerts when files are downloaded
• Detailed activity logs for each send

Managing Large Files

To optimize your experience when working with files approaching the size limits:

1. Check file sizes before uploading: Use your computer's file explorer to verify sizes
2. Compress large files: Consider using ZIP or other compression formats for very large files
3. Split sends if necessary: If your total exceeds 10GB, split into multiple sends
4. Monitor upload progress: For large files, ensure the upload completes before navigating away

Payment and Credits

Each file send costs 1 credit ($1.50):

1. Purchase credits through our secure Stripe payment portal
2. Minimum purchase is 10 credits ($15.00)
3. All major credit cards accepted
4. Pay only for what you use - no subscription required

Troubleshooting Upload Issues

If you encounter problems uploading large files:

• Check your internet connection: Stable internet is essential for large file uploads
• Try a different browser: Some browsers handle large file uploads better than others
• Upload files individually: For very large files, upload one at a time
• Clear browser cache: This can resolve some upload issues
• Check file size: Ensure no single file exceeds 1GB

Quick Tips

• 💡 Compress large files: Zip files to reduce size before uploading
• 💡 Track deliveries: Check the status dashboard to see if recipients have downloaded files
• 💡 Remember expiration: Files are automatically deleted after 7 days
• 💡 Multiple recipients: Send to multiple email addresses for team collaboration
• 💡 Pay as you go: No subscription means you only pay when you need to send files
• 💡 Check before sending: Verify all files are under the 1GB individual limit and the total is under 10GB