File Transfer with Expiration in GoodSend

Overview

GoodSend's file expiration feature provides security and peace of mind when sharing sensitive documents. All files sent through GoodSend automatically expire after 7 days, ensuring your data doesn't remain accessible indefinitely.

How File Expiration Works

When you send files through GoodSend:

1. Files are securely uploaded to our system
2. Recipients receive a secure download link
3. The link and all uploaded files remain valid for exactly 7 days
4. After the expiration period, files are permanently deleted from our servers
5. Recipients can no longer access the files through the provided link

Benefits of File Expiration

• Enhanced Security: Sensitive information is automatically removed after a set period
• Compliance Support: Helps meet data retention requirements in regulated industries
• Storage Management: No need to manually delete old files
• Reduced Risk: Minimizes the window of opportunity for unauthorized access

Sending Files with Expiration

1. Visit GoodSend
2. Upload your files (up to 20 files, maximum 10GB total)
   • Drag and drop files into the upload area, or
   • Click to browse and select files
3. Enter recipient information (name and email)
4. Complete the send process (costs 1 credit or $1.50)
5. GoodSend will automatically track:
   • Email delivery
   • When the email is opened
   • When files are downloaded

Recipient Experience

When someone receives files through GoodSend:

1. They get an email with a secure download link
2. The email clearly indicates the files will expire in 7 days
3. They can download the files by clicking the link
4. No account creation is required for recipients
5. After downloading, they can save the files to their device before expiration

Tracking Expiration Status

As a sender, you can track the status of your files:

1. Log in to your GoodSend account
2. Navigate to your send history
3. View the remaining time before expiration for each send
4. Check whether recipients have downloaded the files

Common Questions About File Expiration

Can I extend the expiration period?

No, the 7-day expiration period is fixed for all sends to maintain security standards.

What happens if recipients don't download files before expiration?

Files will be permanently deleted after 7 days. If recipients need access after expiration, you'll need to send the files again (using another credit).

Are recipients notified about upcoming expiration?

Recipients are informed about the 7-day expiration when they receive the initial email, but no additional reminders are sent.

Can I manually delete files before the expiration date?

Yes, you can delete files from your GoodSend account before the automatic 7-day expiration if you need to revoke access earlier.

Best Practices for Time-Sensitive Files

Quick Tips

• Inform recipients about the 7-day expiration when you send files
• For critical documents, check tracking to ensure recipients download before expiration
• If you need recipients to have longer access, consider alternative solutions
• Downloaded files remain on recipient devices after link expiration
• Purchase credits in advance (minimum 10 for $15) to ensure you can send files when needed
• Remember that all file types are supported, but the total size limit is 10GB per send