File Tracking and Audit Logs in GoodSend

Overview

GoodSend provides comprehensive file tracking and audit capabilities that allow users to monitor the complete lifecycle of their sent files. This tracking system helps users confirm delivery, understand recipient engagement, and maintain records for compliance and security purposes.

How File Tracking Works

GoodSend automatically tracks every file you send through the service and provides real-time updates on:

1. Email Delivery - Confirmation when your notification email reaches the recipient's inbox
2. Email Opens - Records when a recipient opens the notification email
3. File Downloads - Logs each time your files are downloaded by recipients

Accessing Your Tracking Information

Viewing File Status

1. Log in to your GoodSend account at https://goodsign.io/goodsend
2. Navigate to the "History" or "Sent Files" section
3. Each file transfer will display tracking indicators showing:
   • ✓ Email Delivered
   • 👁️ Email Opened
   • ⬇️ Files Downloaded

Detailed Tracking View

For more detailed information on a specific file transfer:

1. Click on any transfer in your history
2. View the complete tracking timeline including:
   • Date and time of send
   • Delivery confirmation timestamp
   • Open timestamp(s)
   • Download timestamp(s) and count

Audit Logs

GoodSend maintains comprehensive audit logs for security and compliance purposes.

What's Included in Audit Logs

Audit logs capture the following information for each file transfer:

Accessing Audit Logs

1. Navigate to "Account Settings" or "Security"
2. Select "Audit Logs" or "Activity History"
3. Filter logs by date range, recipient, or file status
4. Export logs as CSV if needed for record-keeping

Notification Settings

GoodSend can alert you at various stages of the file transfer process:

1. Download Notifications - Receive an email when your recipient downloads files
2. Expiration Alerts - Get notified before files expire (typically 1-2 days prior)
3. Failed Delivery Notifications - Be alerted if delivery fails

To manage notification settings:

1. Go to "Account Settings"
2. Select "Notifications"
3. Toggle your preferred notification options

Security Considerations

File tracking provides security benefits by allowing you to:

• Verify that sensitive files reached only intended recipients
• Identify any suspicious download patterns or unauthorized access
• Confirm when recipients have accessed time-sensitive information
• Maintain records to demonstrate compliance with data handling policies

Expiration Tracking

All files sent through GoodSend automatically expire after 7 days. The tracking system will show:

• The scheduled expiration date for each transfer
• A countdown until expiration
• Confirmation when files are no longer available

Troubleshooting

Common Tracking Issues

Issue: No Delivery Confirmation

• Check if the email address was entered correctly
• Ask recipient to check spam/junk folders
• Verify recipient's email server isn't blocking GoodSend domains

Issue: Email Opened but No Downloads

• Recipient may be having technical difficulties
• Consider sending a follow-up reminder
• Check if files may be too large for recipient's device

Issue: Missing Tracking Data

• Ensure your browser is updated and cookies are enabled
• Try refreshing the page or logging out and back in
• Contact support if persistent issues occur

Quick Tips

• Monitor Critical Sends: Check tracking for important files within 24 hours of sending
• Pre-expiration Reminder: Send recipients a courtesy reminder 1-2 days before file expiration
• Download Reports: Export tracking logs monthly for your records if needed for compliance
• Failed Sends: Monitor for failed send notifications and quickly resend if needed
• Activity Patterns: Review tracking regularly to understand when recipients typically access files
• Security Alerts: Set up notifications to quickly