Sending Files with Password Protection on GoodSend

Overview

GoodSend allows you to add an extra layer of security to your file transfers by enabling password protection. This feature ensures that only recipients with the correct password can access your sensitive files, adding an additional security measure beyond the standard encrypted transfer.

Why Use Password Protection?

Password protection is ideal when:

• Sending confidential business documents
• Sharing sensitive personal information
• Transferring files that require restricted access
• Ensuring compliance with data protection policies

How to Send Password-Protected Files

Step 1: Prepare Your Files

1. Gather the files you want to send (up to 20 files, with a combined limit of 10GB)
2. Ensure all files are ready and in their final format

Step 2: Upload Files to GoodSend

1. Navigate to GoodSend
2. Drag and drop your files into the upload area, or click to select files from your device
3. Wait for the files to complete uploading (a progress bar will display the status)

Step 3: Add Recipient Information

1. Enter the recipient's name and email address
2. You can add multiple recipients if needed

Step 4: Enable Password Protection

1. Look for the "Password Protect" toggle or checkbox
2. Enable this option by clicking on it
3. Create a strong password that:
   • Contains at least 8 characters
   • Includes a mix of letters, numbers, and special characters
   • Is not easily guessable
4. Enter your chosen password in the designated field
5. Optionally, add password hints that will help the recipient remember the password without compromising security

Step 5: Complete the Send Process

1. Review all information and files
2. Click the "Send" button
3. Confirm the send when prompted (this will use 1 credit, equivalent to $1.50)

Step 6: Communicate the Password to Your Recipient

For maximum security, do not send the password in the same email as the file link. Instead:

• Share the password via a separate communication channel (phone, text message, etc.)
• If using email, send the password in a separate email
• Consider using encrypted messaging for sharing the password

What Happens Next

1. Your recipient receives an email with a link to access the files
2. When they click the link, they will be prompted to enter the password
3. After entering the correct password, they can download the files
4. You'll receive notifications when:
   • The email is delivered
   • The recipient opens the email
   • The files are downloaded

Password Protection Best Practices

Troubleshooting

Recipient Can't Access Files with Password

1. Confirm the recipient is entering the exact password (passwords are case-sensitive)
2. Ensure they are using the correct link from the most recent email
3. Check if the 7-day access period has expired
4. Verify the recipient's email address is correct

Password Not Working

If the recipient reports that the password isn't working:

1. Resend the files with a new, simpler password
2. Consider using only alphanumeric characters to avoid confusion
3. Clearly communicate any special characters in the password

Quick Tips

• Use a password manager to generate and store strong passwords
• Set calendar reminders about file expiration (7 days after sending)
• Purchase credits in bulk (minimum 10 for $15) to save time on frequent sends
• Track delivery status through your GoodSend dashboard
• Consider time zones when sharing passwords verbally - coordinate with recipients
• Test complex passwords yourself before sharing to ensure they work correctly
• Include context in your email subject line so recipients know what to expect