A complete, plain-English service agreement template for NDIS providers and support coordinators — schedule of supports, pricing, cancellations, GST and signature blocks. Free to copy. When it’s ready, send it for a legally binding e-signature in minutes.
No subscription · $1.50 per document sent · Participants sign free, no account
The NDIA recommends a written agreement for supports, and a clear one protects both you and your participant. This template includes every section below — aligned with the NDIS Practice Standards and the current Pricing Arrangements.
Provider, participant (and representative or nominee), NDIS number and plan dates.
Exactly which supports will be delivered, how often, and for how long.
Rates consistent with the NDIS Pricing Arrangements, and how you get paid — NDIA-managed, plan-managed or self-managed.
Notice periods and what you may claim, aligned with the short-notice cancellation rules.
What the provider commits to, and what you need from the participant.
The clause that helps supports qualify as GST-free under s38-38 of the GST Act.
How either party varies the agreement or exits with fair notice.
Your internal process plus the NDIS Quality and Safeguards Commission.
Replace the [highlighted placeholders] with your details. Copy it into a document, or paste it straight into GoodSign and add signature fields.
NDIS SERVICE AGREEMENT
This service agreement is made under the National Disability Insurance Scheme (NDIS) for the provision of supports.
This agreement is between:
This agreement starts on [start date] and ends on [end date], unless ended earlier under clause 11.
The Participant has an NDIS plan and wishes to purchase supports from the Provider to help pursue the goals in that plan. This agreement records the supports the Provider will deliver, their price, and the terms both parties agree to.
Both parties agree that this agreement is made for the purpose of providing supports under the Participant’s NDIS plan, in accordance with the rules of the National Disability Insurance Scheme.
The Provider agrees to deliver the following supports:
| Support item | Support item number | Frequency / hours | Rate |
|---|---|---|---|
| [e.g. Assistance with self-care activities] | [item number] | [e.g. 3 hours per week] | [$ per hour] |
| [support item] | [item number] | [frequency] | [rate] |
All prices are consistent with the NDIS Pricing Arrangements and Price Limits in effect at the time the support is delivered. If the Pricing Arrangements change, prices under this agreement will be adjusted to remain within the applicable limits, and the Participant will be notified.
The Participant’s supports under this agreement are [NDIA-managed / plan-managed / self-managed].
If the Participant needs to cancel or change a scheduled support, they will give the Provider at least [notice period consistent with the current NDIS Pricing Arrangements, e.g. 7 clear days] notice. Where a support is cancelled at short notice, or the Participant is not present for a scheduled support, the Provider may claim for the support in accordance with the short-notice cancellation rules in the current NDIS Pricing Arrangements and Price Limits.
The parties agree that the supply of supports under this agreement is a supply of one or more reasonable and necessary supports specified in the statement of supports included in the Participant’s NDIS plan. To the extent the requirements of section 38-38 of the A New Tax System (Goods and Services Tax) Act 1999 are met, the supports supplied under this agreement are GST-free.
Any changes to the supports, prices or terms in this agreement must be agreed by both parties in writing, and may be recorded by signing an updated agreement or a written variation.
Either party may end this agreement by giving [e.g. 14 days] written notice. If either party seriously breaches this agreement, the other party may end it immediately. No exit fees apply beyond amounts owed for supports already delivered.
The Participant can raise feedback or complaints with [contact name] on [phone / email]. If the Participant is not satisfied with the outcome, they can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or via ndiscommission.gov.au.
Provider: Signed for and on behalf of [Provider name] by [name, role] — Signature: ____________ Date: ____________
Participant: [Participant name] — Signature: ____________ Date: ____________
Or Participant’s representative: [Representative name], in their capacity as [e.g. plan nominee] — Signature: ____________ Date: ____________
This template is general information, not legal advice. Adapt it to your supports and, where needed, have it reviewed by your legal adviser.
Printing, posting and chasing paper agreements slows onboarding by days. Sending the same agreement with GoodSign takes minutes — and every signed agreement is stored with a tamper-evident audit trail, ready for your next audit.
Fill in the template, export it as a PDF and upload it. Save it as a reusable GoodSign template so every new participant takes seconds.
Drop signature and date fields for the provider and the participant — or their nominee or representative. Add both signers in one send.
Participants sign free on any phone or computer — no account, no app. You both get the signed PDF, and the audit trail is kept for good.
Care organisations are some of GoodSign’s heaviest users — because per-document pricing fits teams where many coordinators send agreements, but nobody sends enough to justify a per-seat subscription.
Every support coordinator and office admin gets a seat at no cost. You pay per document sent — not per person, per month.
New participants arrive unevenly. At $1.50 per document there is no monthly fee ticking over in quiet months.
Who signed, when, and from which device — stored with the signed PDF. Exactly what you want on file when audit time comes.
Save your service agreement once; issue it to each new participant in seconds with their name and schedule of supports.
No account, no app, no printing. Signing works on any phone — including for representatives and nominees.
Pricing Arrangements changed? Re-issue updated agreements to every active participant in one go.
$1.50 per document · no subscription · see pricing
A written agreement isn’t legally mandatory for every support, but the NDIA strongly recommends one, and for registered providers a clear agreement is the practical way to evidence your obligations under the NDIS Practice Standards. It protects both sides: the participant knows exactly what they’re buying and at what price; you have agreed payment and cancellation terms before delivering supports.
Yes. Electronic signatures are recognised under the Electronic Transactions Act 1999 (Cth) and equivalent state and territory legislation. A GoodSign agreement also carries a full audit trail — who signed, when, and from where — which is stronger evidence than a scanned paper signature.
Yes. Where a participant has a plan nominee, child representative or guardian, address the signing request to that person — the template includes a representative signature block for exactly this case.
Yes — include a GST clause. Most NDIS supports supplied under a service agreement to a participant with a current plan are GST-free where the requirements of section 38-38 of the GST Act are met, and a statement in the agreement is part of meeting those requirements. Confirm your specific supports with your accountant.
Align your cancellation clause with the short-notice cancellation rules in the current NDIS Pricing Arrangements and Price Limits — state the notice period plainly and what you may claim for short-notice cancellations or no-shows.
$1.50 per document sent, pay-as-you-go. No subscription, no per-user fees — your whole team sends from one account, and participants sign free. Credits never expire. See pricing.
Copy the template, add your supports and prices, and send it for signature — for $1.50, not a subscription.
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