GoodSend: A Simple File Transfer Tool for Secure Sharing

GoodSend offers a straightforward solution for securely transferring large files without the commitment of a subscription. This knowledge base article explains how GoodSend works, its key features, and how to use it effectively.

What is GoodSend?

GoodSend is a pay-as-you-go file transfer service that lets you send large files securely for just $1.50 per send. It's designed for businesses and individuals who need to share substantial files occasionally without complicated setup or ongoing subscription fees.

Key Features

How to Use GoodSend

Sending Files

1. Visit GoodSend
2. Upload your files using one of two methods:
   • Drag and drop files into the upload area
   • Click the upload area to browse and select files
3. Enter recipient information:
   • Name of recipient
   • Email address of recipient
4. Click "Send" to complete the transfer
5. Your recipient will receive an email with a secure download link

Purchasing Credits

1. Credits cost $1.50 each
2. Minimum purchase is 10 credits ($15.00)
3. Purchase through the secure Stripe payment portal
4. All major credit cards accepted

Tracking Your Sends

GoodSend provides comprehensive tracking for all your file transfers:

• Confirmation when the email is delivered
• Notification when the recipient opens the email
• Alert when files are downloaded
• Complete history of all your sends in your account dashboard

When to Use GoodSend

GoodSend is ideal for:

• Sending large files that exceed email attachment limits
• Sharing sensitive documents that require secure transfer
• Distributing files to clients without needing an FTP or complex cloud setup
• Occasionally transferring large files without committing to a subscription
• Tracking whether recipients have received and accessed your files

Technical Specifications

• Maximum file size: 10GB combined total per send
• Maximum number of files: 20 per send
• Supported file types: All file types
• Security: Enterprise-grade encryption
• File retention: 7 days, after which files are automatically deleted
• Browser compatibility: All modern browsers supported

Troubleshooting

Common Issues and Solutions

1. Upload Failing

   • Check your internet connection
   • Ensure your files don't exceed the 10GB combined limit
   • Try uploading fewer files at once

2. Recipient Can't Access Files

   • Verify the email address was entered correctly
   • Ask recipient to check spam/junk folders
   • Resend the files if the 7-day expiration has passed

3. Payment Issues

   • Ensure your credit card information is current
   • Try a different browser if the payment page isn't loading
   • Contact support if charges appear but credits aren't added

Quick Tips

• Purchase credits in bulk to have them ready when you need to send files urgently
• Add a message to your recipients so they know what files you're sending
• Use descriptive file names to help recipients identify content easily
• Consider compression (ZIP/RAR) for multiple related files to reduce the total file count
• Check your tracking information to confirm recipients have downloaded your files
• Send yourself a test file first if you're using GoodSend for the first time
• Remember that files expire after 7 days—notify recipients if they need to download promptly