How to Send Files Securely with GoodSend

GoodSend provides a simple and secure way to transfer large files without a subscription. This guide walks you through the entire process of sending files securely using our service.

What is GoodSend?

GoodSend is a pay-as-you-go file transfer service that enables you to securely send files up to 10GB for just $1.50 per send. With end-to-end encryption, delivery tracking, and a simple interface, GoodSend makes sharing large files both easy and secure.

Getting Started

1. Purchase Credits

Before sending files, you'll need to purchase credits:

1. Visit GoodSend
2. Click on "Buy Credits"
3. Select the number of credits you wish to purchase (minimum of 10 credits)
4. Complete payment through our secure Stripe payment portal
5. Your account will be credited immediately

Each send costs 1 credit ($1.50).

2. Sending Files Securely

Once you have credits, follow these steps to send files:

1. Log in to your GoodSend account
2. Click the "New Send" button
3. Upload files using one of two methods:
   • Drag and drop files into the upload area
   • Click the upload area to browse and select files
4. Enter recipient information:
   • Recipient's name
   • Recipient's email address
5. Add an optional message if desired
6. Click "Send Files"

File Sending Specifications

Tracking Your Sent Files

GoodSend provides comprehensive tracking for all your sent files:

1. Log in to your account
2. Navigate to "Sent Files" section
3. View the status of each send, including:
   • Email delivery confirmation
   • When the recipient opened the email
   • When and if files were downloaded
   • Remaining time before expiration

How Recipients Access Files

Recipients receive an email with:

1. A notification that you've sent them files
2. A secure link to download the files
3. Information about the sender (you)
4. Any message you included with the send

Recipients simply click the link and can download all files through a secure browser interface. No account creation is required for recipients.

Security Features

GoodSend employs several security measures to keep your files safe:

• End-to-end encryption for all transfers
• Secure link generation for recipients
• Automatic file expiration after 7 days
• Secure payment processing through Stripe
• No file storage on recipients' devices (browser-based download)

Troubleshooting Common Issues

Recipient Hasn't Received the Email

1. Check the tracking information to confirm the email was sent
2. Verify you entered the correct email address
3. Ask the recipient to check their spam/junk folder
4. Resend the files if necessary

Upload Issues

1. Ensure each file is under 1GB
2. Verify the total size of all files is under 10GB
3. Check your internet connection
4. Try uploading fewer files at once if experiencing timeouts

Payment Problems

1. Verify your credit card information is correct
2. Ensure your card has international transaction capabilities enabled
3. Contact support if charges appear but no credits are added

Quick Tips

• Save on multiple sends: Purchase credits in bulk for future use
• Organize before sending: Zip multiple small files together to make downloads easier for recipients
• Set reminders: Files expire after 7 days, so remind recipients if they haven't downloaded
• Verify before sending: Double-check recipient email addresses to avoid sending sensitive information to the wrong person
• Use descriptive filenames: Help recipients identify what you've sent without needing to open files
• Track activity: Check the tracking page to follow up with recipients who haven't downloaded files