Improving your CSAT scores with GoodSign and eSignatures.

John Ballinger

Electronic signatures, also known as e-signatures, have revolutionized the way businesses and individuals sign documents. Gone are the days of printing, signing, and scanning documents – now, all it takes is a few clicks and you can easily sign and send documents electronically. But did you know that e-signatures can also improve your customer satisfaction (CSAT) score?

First, let's define what a CSAT score is. A CSAT score is a measure of how satisfied a customer is with the service or product they received from a business. It is typically measured on a scale of 1 to 5, with 5 being the highest level of satisfaction.

So how do e-signatures improve your CSAT score? There are several ways:

  1. E-signatures save time. The process of signing and sending documents electronically is much faster than the traditional method of printing, signing, and scanning. This saves customers time, which in turn leads to higher levels of satisfaction.
  2. E-signatures are convenient. Customers can easily sign documents from any device, whether it's a desktop computer, laptop, tablet, or smartphone. This makes it easy for customers to sign documents whenever and wherever they want, which improves their overall experience.
  3. E-signatures are secure. Electronic signatures use encryption and other security measures to ensure that the document and the signature are both secure. This gives customers peace of mind and helps them feel more confident in their transactions, which can lead to higher levels of satisfaction.
  4. E-signatures are legally binding. In many countries, electronic signatures are legally recognized and considered as valid as handwritten signatures. This means that customers can trust that their signatures will be enforceable, which again leads to higher levels of satisfaction.

GoodSign is modern platform that makes it easy to collect eSignature for businesses without the hassle. It's fast an easy to get started with GoodSign – head over to our register page today.

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