# 	send confidential documents online

> Send confidential documents online with encryption, download tracking, and expiring links. Share sensitive files securely without email attachments.

Canonical: https://goodsign.io/goodsendkb/send-confidential-documents-online
Source: GoodSign — pay-per-document electronic signatures (https://goodsign.io)

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# How to Send Confidential Documents Online with GoodSend

In today's digital world, securely sharing sensitive information is more important than ever. Whether you're sending contracts, financial statements, or personal records, GoodSend provides a secure, cost-effective solution for transmitting confidential documents online. This guide walks you through the process of safely sending confidential files.

## What Makes Document Sharing Secure with GoodSend?

GoodSend employs several security measures to protect your confidential documents:

- **End-to-end encryption** for all file transfers
- **Automatic file expiration** after 7 days
- **Delivery tracking** to monitor when files are received and opened
- **Secure download links** sent directly to your recipient's email
- **No account required** for recipients to access documents

## Step-by-Step: Sending Confidential Documents

### 1. Prepare Your Documents

Before uploading, consider these best practices:
- Remove any unnecessary sensitive information
- Consolidate related documents to minimize the number of transfers
- Verify all documents are final versions and properly formatted

### 2. Upload Your Files

1. Visit [GoodSend](https://goodsign.io/goodsend)
2. Upload your confidential documents using one of two methods:
   - Drag and drop files directly onto the upload area
   - Click the upload area to browse and select files from your device
3. You can upload up to 20 files with a combined size limit of 10GB
4. All common file formats are supported (.pdf, .docx, .xlsx, .jpg, etc.)

### 3. Add Recipient Information

1. Enter the recipient's name and email address
2. Add a message explaining the confidential nature of the documents (optional)
3. Review all information for accuracy before proceeding

### 4. Complete the Transfer

1. Confirm your send - this will use 1 credit ($1.50)
2. If you don't have credits, you'll be prompted to purchase (minimum 10 credits for $15)
3. After confirmation, the secure link will be sent to your recipient

### 5. Track Your Document Delivery

GoodSend provides detailed tracking information:
- Confirmation when the email is delivered
- Notification when the recipient opens the email
- Alert when files are downloaded

## Best Practices for Sending Confidential Documents

| Practice | Why It Matters |
|----------|----------------|
| Use descriptive file names | Helps recipients identify documents without opening |
| Send files during business hours | Increases likelihood of immediate attention |
| Follow up separately | Confirm receipt through another communication channel |
| Purchase credits in advance | Be prepared for urgent confidential transfers |
| Consider password protection | Add an extra layer of security for highly sensitive files |

## Troubleshooting Common Issues

**Recipient claims they didn't receive the files:**
- Check the tracking information to confirm delivery status
- Verify the email address for accuracy
- Ask recipient to check spam/junk folders
- Resend the documents if necessary

**Files are too large:**
- Remember the 10GB combined limit
- Consider compressing files before uploading
- Split very large documents into multiple sends if necessary

**Payment issues:**
- Ensure your credit card information is current
- Try an alternative payment method if available
- Contact support if payment is processed but credits aren't added

## For Recipients: How to Access Confidential Documents

Recipients will:
1. Receive an email with a secure download link
2. Click the link to access the secure download page
3. Download files directly to their device
4. Have 7 days to access the files before they expire

## Quick Tips

- **Pay as you go**: No subscription required - just $1.50 per send
- **Bulk savings**: Purchase credits in advance for frequent sending needs
- **Tracking peace of mind**: Know exactly when documents are received and opened
- **Mobile friendly**: Send and receive documents from any device
- **Recipient convenience**: No account creation required for document recipients
- **Business ready**: Perfect for occasional but critical document transfers
- **Universal compatibility**: Works with all file types commonly used for confidential documents