# 	how does goodsign goodsend work

> Learn how GoodSend works: a secure file transfer service that operates on a pay-as-you-go model, allowing you to send up to 20 files with a combined size limit of 10GB.

Canonical: https://goodsign.io/goodsendkb/how-does-goodsign-goodsend-work
Source: GoodSign — pay-per-document electronic signatures (https://goodsign.io)

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# How Does GoodSend Work?

GoodSend is a secure file transfer service that lets you send large files easily without requiring a subscription. This guide explains how GoodSend works and how to use it effectively.

## Understanding GoodSend

GoodSend operates on a simple, pay-as-you-go model where you pay only for what you use. Each file sending operation costs 1 credit ($1.50), making it ideal for businesses and individuals who need to send large files occasionally without committing to a monthly subscription.

## Key Features

- **Pay-per-use**: $1.50 per send (1 credit)
- **Large file support**: Send up to 20 files with a combined size limit of 10GB
- **Secure transfers**: All files are encrypted for maximum security
- **Comprehensive tracking**: Monitor email delivery, opening, and file downloads
- **Automatic expiration**: Files expire after 7 days for enhanced security
- **No subscription required**: Only pay when you send files

## How to Send Files with GoodSend

### Step 1: Upload Your Files
1. Navigate to [GoodSend](https://goodsign.io/goodsend)
2. Upload your files by either:
   - Dragging and dropping files into the upload area
   - Clicking to browse and select files from your device
3. You can upload up to 20 files with a combined size limit of 10GB

### Step 2: Enter Recipient Information
1. Enter the recipient's name and email address
2. Add a custom message if desired
3. You can add multiple recipients if needed

### Step 3: Send Your Files
1. Click the "Send" button
2. One credit ($1.50) will be deducted from your account
3. The system will process your files and send a secure download link to your recipients

### Step 4: Track Your Send
1. GoodSend automatically tracks:
   - When the email is delivered
   - When the recipient opens the email
   - When files are downloaded
2. You'll receive notifications for these events

## How Recipients Access Files

When you send files through GoodSend, recipients will:

1. Receive an email with a secure download link
2. Click the link to access a secure download page
3. Download the files directly without needing to create an account
4. Have 7 days to download the files before they expire

## Purchasing Credits

To use GoodSend, you'll need to purchase credits:

1. Credits cost $1.50 each
2. Minimum purchase is 10 credits ($15)
3. Credits are purchased through our secure Stripe payment portal
4. All major credit cards are accepted

## Comparing File Transfer Options

| Feature | GoodSend | Traditional Email | Free File Sharing Services |
|---------|----------|-------------------|---------------------------|
| File Size Limit | 10GB combined | Typically 10-25MB | Often limited without premium |
| Security | Encrypted transfers | Limited encryption | Varies by service |
| Tracking | Full tracking included | Limited or none | Limited or premium only |
| Cost | $1.50 per send | Free | Free with limitations |
| Expiration | 7 days automatic | No expiration | Varies or premium only |
| Subscription | None required | None | Often required for premium features |

## Troubleshooting

- **Files not uploading?** Check your internet connection and ensure files don't exceed the 10GB combined limit.
- **Recipient didn't receive the email?** Verify the email address and check if the email landed in their spam folder.
- **Download link expired?** Links automatically expire after 7 days. You'll need to send the files again.
- **Payment issues?** Ensure your credit card information is current and try again, or contact support.

## Quick Tips

- Purchase credits in bulk to have them ready when you need to send files quickly
- Compress large files before uploading to save credits and speed up the transfer process
- Inform recipients in advance about the 7-day expiration to ensure they download files promptly
- Use descriptive file names to help recipients identify the contents easily
- For recurring sends to the same recipient, consider saving them as a contact for quicker sending
- Check the tracking information to confirm your files have been downloaded before discussing them with recipients